Customer Communications Specialist
1 week ago
Job Description Customer Communications Specialist - B2C/Broadband/PAYGContractReading/HomeWe're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and upsell.As part of the creative engine behind our email, SMS, and app campaigns, you'll turn strategic ideas into high-impact customer communications. You'll thrive in a fast-paced, collaborative environment, working closely with CVM, GTM, vendor partners, and the wider Marketing team to bring new propositions to life that truly engage and deliver results.You'll collaborate with our in-house creative agency to develop standout campaigns, but you'll also be confident in using AI tools and prompt engineering to craft inspiring, high-quality copy.We're looking for someone who can juggle multiple workstreams, stay calm under pressure, and bring structure, creativity, and energy to everything they do.Responsibilities of the Customer Communications Specialist, include:Lead the creative development and delivery of customer communications across retention, upsell, and cross-sell activityWork with CVM and Marketing Managers to translate strategy into creative executionCollaborate with the CVM Insights team to track performance, apply learnings, and optimise future campaignsCraft clear, inspiring design briefs for our In-House Agency to deliver effective and on-brand creativeOwn timelines, approvals, and stakeholder engagement to ensure smooth end-to-end deliveryLiaise with legal, brand, propositions, and vendor teams to ensure compliance and consistency across all outputsThe successful Customer Communications Specialist will have:Experience in B2C marketing or customer commsStrong writing, briefing, and campaign delivery skillsGreat stakeholder management and a creative mindsetPassion for data-driven marketing and customer engagementTo apply for the Customer Communications Executive please send your CV to Project People is acting as an Employment Business in relation to this vacancy.
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Customer Communications Specialist
2 weeks ago
Reading, United Kingdom Project People Full timeCustomer Communications Specialist Contract role Reading - Hybrid working We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and...
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Customer Communications Specialist
2 weeks ago
Reading, Reading, United Kingdom Project People Full time £20,000 - £28,000 per yearJob Title:Customer Communications Specialist - Contract Jan - April 2026Location:Hybrid – 2 days in Reading officeAbout the RoleWe're looking for aCustomer Communications Specialistto join the Customer Comms team at a leading mobile telecoms company This role is central to delivering compelling, insight-led marketing communications to ourContract Voice,...
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Customer Communications Specialist
3 days ago
Reading, United Kingdom Project People Full timeJob Title: Customer Communications Specialist - Contract Jan - April 2026 Location: Hybrid – 2 days in Reading office About the RoleWe're looking for a Customer Communications Specialist to join the Customer Comms team at a leading mobile telecoms company! This role is central to delivering compelling, insight-led marketing communications to our Contract...
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Customer Communications Specialist
2 weeks ago
Reading, United Kingdom Project People Full timeCustomer Communications Specialist - B2C/Broadband/PAYG Contract Reading/Home We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and...
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Customer Communications Specialist
4 days ago
Reading, United Kingdom Project People Full timeCustomer Communications Specialist - B2C/Broadband/PAYG Contract Reading/Home We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and...
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Reading, Berkshire, United Kingdom Project People Full timeJob Title: Customer Communications Specialist - Contract Jan - April 2026 Location: Hybrid – 2 days in Reading office We’re looking for a Customer Communications Specialist to join the Customer Comms team at a leading mobile telecoms company! This role is central to delivering compelling, insight-led marketing communications to our Contract...
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Customer Communications Specialist
2 days ago
Reading, Berkshire, United Kingdom Project People Full timeJob Title: Customer Communications Specialist - Contract Jan - April 2026 Location: Hybrid – 2 days in Reading office About the Role We’re looking for a Customer Communications Specialist to join the Customer Comms team at a leading mobile telecoms company! This role is central to delivering compelling, insight-led marketing communications to our...
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Customer Communications Specialist
6 days ago
Reading, United Kingdom Three Full timeOur people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. At Three we have a hybrid working arrangement in place as standard for office based employees, where...
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Customer Experience Specialist
2 hours ago
Reading, United Kingdom MBA Group Full timeOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Lexus Reading** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a...
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Customer Experience Specialist
2 hours ago
Reading, United Kingdom MB Group Full timeOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Enfield Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a **Customer...
