Customer Communications Specialist
1 day ago
Overview You’ll create campaigns that inspire customers to join, explore, and redeem - turning awareness into sign-ups and loyal advocates. You’ll deliver high-impact, insight-led comms across email, SMS, push and in-app to drive membership and engagement. Working with Marketing, CVM, and the in-house creative team, you’ll turn strategy into stand-out creative that gets results - using AI and tools to craft copy and concepts customers can’t ignore. Job details Role: Customer Communications Specialist - Loyalty & Rewards (B2C) Engagement: Day Rate Contract Start date: 29 September 2025 - mid December 2025 Location: United Kingdom — must be eligible to work without Sponsorship Key Responsibilities Lead creative development for customer communications driving acquisition, engagement, and offer redemptions. Translate loyalty and engagement strategies into high-impact creative execution across email, SMS, push, in-app, and owned channels. Brief and collaborate with the in-house agency to deliver clear, compelling, and on-brand creative. Partner with the CVM Insights team to track performance, gather learnings, and optimise future campaigns. Manage timelines, approvals, and stakeholder engagement for smooth end-to-end delivery. Work with legal, brand, propositions, and vendor teams to ensure compliance and creative consistency. Key Skills & Experience Proven experience in customer communications within B2C marketing — ideally in loyalty, rewards, or app-based propositions. Strong stakeholder management skills with the ability to influence and build consensus. Calm, solution-focused approach with the ability to manage multiple campaigns and deadlines. Outstanding copywriting and creative briefing skills that drive action. Comfortable using AI tools and prompt engineering to enhance creative output. A collaborative, can-do attitude with a passion for delivering campaigns that inspire customers to take action. Seniority level Associate Employment type Contract Job function Marketing Industries Telecommunications and Marketing Services #J-18808-Ljbffr
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Customer Communications Specialist
6 days ago
Reading, United Kingdom Project People Full timeJob Title: Customer Communications Specialist - Contract Jan - April 2026 Location: Hybrid – 2 days in Reading office About the RoleWe're looking for a Customer Communications Specialist to join the Customer Comms team at a leading mobile telecoms company! This role is central to delivering compelling, insight-led marketing communications to our Contract...
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Customer Communications Specialist
2 weeks ago
Reading, United Kingdom Project People Full timeJob Description Customer Communications Specialist - B2C/Broadband/PAYGContractReading/HomeWe're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention,...
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Customer Communications Specialist
7 days ago
Reading, United Kingdom Project People Full timeCustomer Communications Specialist - B2C/Broadband/PAYG Contract Reading/Home We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and...
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Reading, Berkshire, United Kingdom Project People Full timeJob Title: Customer Communications Specialist - Contract Jan - April 2026 Location: Hybrid – 2 days in Reading office We’re looking for a Customer Communications Specialist to join the Customer Comms team at a leading mobile telecoms company! This role is central to delivering compelling, insight-led marketing communications to our Contract...
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Customer Communications Specialist
5 days ago
Reading, Berkshire, United Kingdom Project People Full timeJob Title: Customer Communications Specialist - Contract Jan - April 2026 Location: Hybrid – 2 days in Reading office About the Role We’re looking for a Customer Communications Specialist to join the Customer Comms team at a leading mobile telecoms company! This role is central to delivering compelling, insight-led marketing communications to our...
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Customer Communications Specialist
1 week ago
Reading, United Kingdom Three Full timeOur people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. At Three we have a hybrid working arrangement in place as standard for office based employees, where...
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Customer Experience Specialist
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Reading, United Kingdom MBA Group Full timeOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Lexus Reading** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a...
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Customer Experience Specialist
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Customer Experience Specialist
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Communications Specialist
1 day ago
Reading, United Kingdom Advanced Resource Managers Limited Full time**Communications Specialist** To partner with key stakeholders and other members of the communications team to shape, develop, implement, and evaluate business wide communication project plans for major events and campaigns both internally and externally. Management and ownership ofIC& E budget and forecasting for the department. **Key...
