Complaints & Correspondence Officer

4 weeks ago

Lewisham Greater London, United Kingdom Sammons Recruitment Ltd Full time

Our client is currently seeking a Complaints and Correspondence Officer on a contractual basis. You will be supporting the complaint respondents, ensuring complaint responses are within the statutory timescales.

Summary of Responsibilities and Duties:

  • To provide and promote a professional and good quality service to both internal and external customers.
  • To assist with complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
  • To manage multifaceted complaints and enquiries. Liaising cross departmentally, ensuring a high standard of quality on co-ordinated responses. Challenging and seeking information as necessary.
  • To provide key learning outcomes from resolved complaints, focusing on positive ways of improving the service to prevent further escalation or future complaints.
  • To review all complaint responses and ensure all actions detailed are uploaded to the complaints system, tasked to the relevant team member with the appropriate action time frame.
  • Support inbox management when required


In order to succeed within this role, you will have the following:

  • Knowledge of repairs within housing services
  • A general understanding of Complaints
  • Customer focused with a can-do approach
  • Flexible working
  • Outgoing demeanor with resident and staff engagement
  • Experience within a customer focused environment

Apply now to find out more about this great opportunity

If you know someone suitable for this role, share the word and through our referral scheme receive up to 250 Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies. #J-18808-Ljbffr

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