Technician Service Desk Administrator
2 weeks ago
Executive IT Support Inside IR35
On-site Milton Keynes (5 days a week)
This is a contract position working for a large Financial Services company to work as an IT Support Engineer in a team that supports the directors and executives of the business.
The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will also be undertaken by the team.
Audio and Visual assistance
Comprehensive support of all executive related IT issues and problems
Respond to telephone, Email and face-to-face incidents reported to the team
Capture all workload activity via ServiceNow and Planview toolsets.
Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a busy environment
Experience supporting in Executive environment
Audio and Visual (AV) Support
Windows 10 & Office 365 including MS Teams
Outlook / Office 365 support
Lenovo & HP Hardware support
Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support
Home working support
ITIL understanding and experience of practice
This is a Contract role working for a top company in their industry as a IT Support Engineer.
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