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Service Desk Administrator

2 months ago

Buckinghamshire, United Kingdom Complete Security Recruitment Full time

Fire & Security Role: Are you a Job title working with Job items?


Paying up to £30k


What can you expect as an employee:


  • 20 days holiday + bank holidays
  • Competitive package


About the role:


This is a great opportunity for an experienced Service Desk Coordinator. Who is looking for a well established business, who are based in High Wycombe.

Please note that due to the location of this business, it is almost imperative that you have access to your own transport. As public transport links are not particular great.

Job Description


Ensure that service requests received from customers are attended to promptly and in accordance with contracted obligations. To control the team of service and maintenance engineers such that their resources are deployed in an optimum and economical manner.


Key duties and responsibilities:


  • Receive service requests by telephone, email, from customers, ascertaining the details of reported faults in an accurate manner, and promoting the image of the company as a responsive organisation.
  • To liaise with, monitor and organise the engineers working day to attend to reported faults, ensuring maximum cost-effective use and deployment of resources.
  • Where possible seek to resolve reported faults by telephone, liaising with technical staff as necessary, to avoid unnecessary engineer attendance.
  • In conjunction with the Service Manager, or his delegate, ensure that requirements for preventive maintenance visits are undertaken. Maintain schedules of contracted maintenance work for relevant customers.
  • Receive and action requests from engineers for replacement service stock ensuring items are ordered without undue delay and supervise the field engineering aspects of the service stock control procedures.
  • Update the Service Mentor computer system (CASH) with accurate details of calls received and subsequent status and progress.
  • To produce service statistical information and reports using the Mentor system on customer sites as and when required
  • To prepare monthly chargeable service schedules in accordance with Company cut off dates.
  • Report any serious or significant engineering, administrative or customer relationship issues to the Service Manager without delay
  • Ensure that any Health and Safety issues relating to the service engineers are addressed and that information connected with safe systems of working is communicated to them.


Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career