Service Desk Manager

3 months ago

Milton Keynes, United Kingdom som3 Recruitment Full time

Job Title: Service Desk Manager

Location: Milton Keynes

Salary Range: up to £65k plus benefits (depending on experience)


Your Schedule:

This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday.


*NO SPONSORSHIP IS PROVIDED*



SOM3 are working exclusively with a fast-growing automotive industry company seeking to build out an IT hub in the Milton Keynes area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team.


As the IT Service Desk Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll drive a culture of excellence, support, and innovation, ensuring our technology function aligns with and propels our business objectives.



What You’ll Do:

  • Build and lead a high-performing support team, ensuring KPIs, SLAs, and OKRs are met
  • Oversee team performance and development.
  • Recruit, train, and continuously improve team capabilities.
  • Foster a positive, high-energy work environment.
  • Align service expectations with stakeholders to meet business needs.
  • Conduct performance reviews with IT providers.
  • Manage service levels and create performance reports.
  • Optimize third-party services.
  • Oversee major incidents and problem resolution.
  • Maintain clear communication during incidents and changes.
  • Provide support for incident management and escalations.
  • Manage IT onboarding and equipment setup for new starters.
  • Oversee secure removal of access and retrieval of equipment for leavers.
  • Streamline processes for rapid growth and efficient equipment management.
  • Facilitate IT integration of acquired businesses.
  • Deliver IT services aligned with ITIL principles.
  • Ensure compliance with information security standards.
  • Collaborate on software and infrastructure updates.
  • Maintain end-user equipment security standards.
  • Produce reports for executives and the board.
  • Measure customer satisfaction and identify improvements.
  • Build strong working relationships across the business.
  • Review third-party supplier performance.



What We’re Looking For:

  • Extensive experience leading a service desk in a multi-site organization, catering to a large user base.
  • Strong grasp of ITIL principles and project management.
  • Proficiency in using and reporting from helpdesk ticketing systems.
  • Effective in managing service levels and performance reporting.
  • Positive, high-energy mindset with a focus on continuous improvement.
  • Experience in a Microsoft 365 environment and familiarity with niche third-party applications.
  • Background in retail or service/support industries is a plus.




What’s Next:

This is a pivotal role with the potential for career advancement, possibly evolving into a broader service delivery position. Be a part of our exciting growth journey and shape the future of our IT service desk.

  • Service Desk Manager

    2 months ago

    Milton Keynes, United Kingdom Som3 Full time

    Job Title: Service Desk ManagerLocation: Mitlon KeynesSalary Range: up to £70k plus benefits (depending on experience)Your Schedule:This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday.*NO...

  • Service Desk Manager

    2 months ago

    Milton Keynes, United Kingdom CV-Library Full time

    Job Title: Service Desk Manager Location: Mitlon Keynes Salary Range: up to £70k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday. *NO...

  • Service Desk Manager

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom som3 Recruitment Full time £70,000

    Service Desk ManagerJoin a fast-growing automotive industry company as they build out an IT hub in the Milton Keynes area. We're seeking a Service Desk Manager with a growth mindset, positive attitude, and high energy to lead a team and pioneer the creation and management of our new IT service desk.Key Responsibilities:Build and lead a high-performing...

  • Service Desk Manager

    1 month ago

    Milton Keynes, United Kingdom som3 Recruitment Full time

    Job Title: Service Desk ManagerLocation: Milton KeynesSalary Range: up to £70k plus benefits (depending on experience)Your Schedule:This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday.*NO...

  • Service Desk Manager

    1 month ago

    Milton Keynes, United Kingdom som3 Recruitment Full time

    Job Title: Service Desk ManagerLocation: Milton KeynesSalary Range: up to £70k plus benefits (depending on experience)Your Schedule:This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday.*NO...

  • Service Desk Manager

    1 month ago

    Milton Keynes, United Kingdom som3 Recruitment Full time

    Job Title: Service Desk Manager Location: Milton Keynes Salary Range: up to £70k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday. *NO...

  • Service Desk Analyst

    2 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Role: Service Desk Analyst Location: Milton Keynes - On site 5 days per week Duration: 2 Months - (View to extend for further 6 months) Day rate: £178.00 inside IR35 Role Purpose: The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients IT Services Strategy to all client entities and...

  • Service Desk Technician

    24 hours ago

    Milton Keynes, United Kingdom CV-Library Full time

    Service Desk Technician Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham) Salary £24,000 per annum + benefits Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this...

  • Service Desk Manager

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom som3 Recruitment Full time €70,000

    Job Title: Service Desk Manager Location: Milton Keynes Salary Range: up to £70k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday....

  • Service Desk Manager

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom som3 Recruitment Full time €70,000

    Job Title: Service Desk Manager Location: Milton Keynes Salary Range: up to £70k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday....

  • IT Service Desk Support

    5 months ago

    Milton Keynes, United Kingdom Tate Recruitment Limited Full time

    **IT Service Desk Support** **Full time, office-based role** **Up to £28,000 plus 20% shift allowance and excellent benefits.** *** As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe. The role primarily involves the receipt of...

  • Service Desk Analyst

    24 hours ago

    Milton Keynes, United Kingdom CV-Library Full time

    Service Desk Analyst Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham) Salary £24,000 per annum + benefits Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this...

  • Service Desk Manager

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom som3 Recruitment Full time €70,000

    Job Title: Service Desk Manager Location: Milton Keynes Salary Range: up to £70k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday....

  • Service Desk Manager

    1 month ago

    Milton Keynes, Buckinghamshire, United Kingdom som3 Recruitment Full time €70,000

    Job Title: Service Desk Manager Location: Milton Keynes Salary Range: up to £70k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday....

  • Service Desk Analyst

    1 month ago

    Milton Keynes, United Kingdom CV-Library Full time

    We are currently seeking a Service Desk Analyst to work in the Public Sector. Location: Milton Keynes Essential Skills: The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment...

  • Service Desk Analyst

    3 weeks ago

    Milton Keynes, United Kingdom Summer Browning Associates Full time

    We are currently seeking a Service Desk Analyst to work in the Public Sector.Location: Milton KeynesEssential Skills:The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along...

  • IT Service Desk Analyst

    3 weeks ago

    Milton Keynes, United Kingdom Dominos Full time

    Unlock Your IT Expertise with Domino'sWe're on the hunt for an exceptional IT Service Desk Analyst to join our team at Domino's UK & Ireland. As a leading pizza delivery company, we're passionate about innovation, technology, and delivering unparalleled service to our customers and franchisees.Key Responsibilities:Participate in a shift pattern covering...

  • IT Service Desk Analyst

    3 weeks ago

    Milton Keynes, United Kingdom Dominos Full time

    Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re looking for a passionate and customer-focused IT Service Desk...

  • IT Service Desk Analyst

    3 weeks ago

    Milton Keynes, United Kingdom Dominos Full time

    Join the World's Leading Pizza Delivery CompanyYou already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike.We’re looking for a passionate and customer-focusedIT Service Desk...

  • IT Service Desk Analyst

    3 weeks ago

    Milton Keynes, United Kingdom Dominos Full time

    Job Description Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re looking for a passionate and...