Duty Manager Hotel

4 weeks ago


London, United Kingdom Collins King & Associates Limited Full time
About the role:

A luxury boutique hotel located in the vibrant heart of Soho, London, known for its exceptional service and unforgettable experiences, is looking for a Duty Manager to join their Front of House team. Responsibilities: Oversee front desk operations, including check-in/check-out, reservations, and guest inquiries. Train and supervise front desk staff to deliver exceptional service. Handle guest complaints and ensure resolutions are prompt and effective. Coordinate with other departments for seamless operations. Monitor occupancy levels and assist with scheduling. Enforce hotel policies for a safe and secure environment. Act as a liaison between guests and management. Requirements: Previous hospitality experience, preferably in a luxury hotel. Strong leadership and communication skills. Exceptional customer service skills. Great attention to detail. Very hands-on manager. Ability to multitask and prioritise in a fast-paced environment. Proficiency in hotel management software and Microsoft Office.

TPBN1_UKCT
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