Hotel Front Desk Agent

3 weeks ago


London, United Kingdom Lords Hotel Full time

**About us**

Lords Hotel is a small business in London. We are professional, agile and our goal is to provide excellent service to our guests.

Our work environment is traditional, comfortable, positive and supportive.

'''Duties'''
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and manage room availability
- Maintain a clean and organized front desk area

'''Qualifications'''
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Bilingual or multilingual skills are highly desirable
- Strong guest service orientation with a friendly and approachable demeanor
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficient in using computer systems and software, including reservation systems
- Knowledge of phone etiquette and ability to handle calls professionally

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the hotel.

Expected start date: 27/05/2024

**Job Types**: Full-time, Part-time

Pay: From £11.50 per hour

Expected hours: 24 - 40 per week

Schedule:

- 8 hour shift

**Experience**:

- hotel receptionist: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 17/05/2024
Expected start date: 20/05/2024


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