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2nd Line Support Service Desk Engineer

2 months ago

Greenwich Greater London, United Kingdom Church International Limited Full time

We are partnering with a client who is expanding their team and seeking a motivated 2nd Line Service Desk Engineer. The ideal candidate will have experience working with managed service providers (MSPs) and service desks, collaborating with third-party companies to optimize IT performance.

Our client has a strong track record in managing system integration projects across various industries, and they are looking for a team player who is eager to grow and develop with them.


Competitive Salary and Benefits: We offer a competitive salary with a comprehensive benefits package.
Supportive and Collaborative Work Environment: Work in a dynamic team that values collaboration and mutual support.
Hybrid Working: Enjoy a flexible working arrangement, with 2-3 days in our London-based office.
Company Funded Exams and Training: We invest in your future by funding relevant exams and training.
Employee Pension: Secure your future with our pension scheme.
Exposure to Exciting New Technology: Stay at the forefront of technological advancements.
Personal Development Plans: We support your career progression with personalized development plans.


Handle Service Desk incident tickets, including acting as an escalation point for complex issues.
Follow both customer and internal processes for request tickets to ensure consistency and quality.
Visit customer sites to deliver IT Surgery days and complete troubleshooting tasks.
Minimum of 2 years in an IT support role.
At least 2 years of experience in Network Management & Support.
Strong troubleshooting skills for Windows desktop systems.


Cisco CCNA or CCNP certification.
Microsoft 365, Azure, or security certifications.
Experience with Microsoft 365, InTune & Azure administration.
Proficiency in Microsoft Teams administration.
Expertise in Windows Desktop Operating Systems.
Experience with Apple OS and Apple Mac support.
Familiarity with the Microsoft Office Suite.
Proficient in laptop/desktop and thin client support.
Experience with Microsoft Server 2008–2016.
Cisco, Fortinet, and Ubiquiti Networking experience.
Excellent communication skills and a customer service-oriented mindset.
Personal Qualities:
Career-Oriented: You should demonstrate a level of ambition that aligns with our client's goals, showing a proactive approach to career development and a commitment to moving through the ranks.


If you are passionate about IT, eager to advance your career, and ready to bring your communication skills and ambition to a supportive and dynamic team, we want to hear from you. This job advert is tailored to attract highly motivated individuals with a strong desire to grow and succeed in a challenging IT environment.