2nd Line Service Desk Analyst

2 months ago

London, United Kingdom GLL Full time

GLL is looking for a 2nd Line Service Desk Analyst to work at Our Head Office, Woolwich, Southeast London. If you have the skills and ambition to join us as a2nd Line Service Desk Analyst, there has never been a more exciting time to join us. This is more than a job as a 2nd Line Service Desk Analyst job; it is a career. 

We are seeking a talented and experienced 2nd Line Service Desk Analyst to join our customer support services desk. In this role, you will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations supporting 1st Line Service Desk Agents & Analyst. 

What you’ll do: 

Manage incoming support requests via ticketing system. 

Investigate and troubleshoot tickets to resolution 

Alongside 1st and 3rd line colleagues identify and prioritise global issues 

Manage incoming phone calls, creating linked tickets 

Wok to defined SLAs. 

Review internal documentation (Knowledge base) identify updates

Create new internal documentation 

Work with third party system providers ensuring issues are logged with ample detail and followed up 

Attend support calls with third party suppliers alongside 3rd Line 

Deliver system training for 1st Line 

Review and propose updates and changes to ticketing system 

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. 

What you need: 

Demonstrated experience in problem management 

Prior experience within an IT Service Desk 

Prior experience working with a ticket Management system (Zendesk, Service Now etc.) 

Excellent trouble shooting and problem-solving skills 

SaaS Support experience 

ITIL Foundation (Desirable) 

Microsoft 365 knowledge 

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees: 

A salary of from £34,810.67 to £38, 337.25 per annum 

A value driven organisation 

Learning & development to support career development 

Good pension schemes 

Discounted gym membership for you and your partner 

The opportunity to join the GLL Society and have a say on how we are run plus associated events 

Exclusive discounts on our villas in Portugal 

Exclusive discounts on our Ski chalets in Bulgaria 

Career Pathways, professional development is just the start. To ensure your stay on top of your game we provide training with practical and theory elements too 

Discounts across thousands of retailers (GLL Extras) 

25% off Red Letter Days 

25% off Buy a Gift 

20% off GLL spa experience treatments and associated products 

Ride to work scheme 

Free eye tests and discounted glasses 

  • 2nd Line Support Analyst

    3 weeks ago

    City of London, United Kingdom Telefonica Tech UK Ltd Full time

    We are currently hiring for a 2nd Line Support Analyst for an initial 3-6 months contract assignment based in London. (The duration is very likely to extend) This is a 5 days on site, office based role. The role of technical analyst is to act as an extension of our Client`s Service Desk to provide 2nd Line technical support services. The position requires...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom VIQU Limited Full time

    Service Desk Analyst – 2 Month Contract – Immediate Start – Inside IR35 – London VIQU has partnered with an organisation based in London, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support.The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base.  Please note...

  • Service Desk Analyst

    2 months ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst /1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • Service Desk Analyst

    2 months ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst /1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Service Desk Analyst

    2 months ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst /1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided...

  • Service Desk Analyst

    2 months ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst /1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Service Desk Analyst

    2 months ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst /1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Desktop Support Analyst

    10 hours ago

    London, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...

  • Desktop Support Analyst

    3 days ago

    London, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support AnalystA fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis.Desktop Support Analyst / 2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • Desktop Support Analyst

    7 days ago

    London Area, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support AnalystA fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis.Desktop Support Analyst / 2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • Desktop Support Analyst

    1 week ago

    London Area, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support AnalystA fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis.Desktop Support Analyst / 2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • Service Desk Analyst

    2 weeks ago

    Greater London, United Kingdom identifi Global Resources Full time

    2nd Line Service Desk AnalystLondon3-month contract Inside IR35, Band 6 role - £162 per dayWe’re looking for an immediately available and experienced Service Desk Analyst to work on a 3-month inside IR35 contract providing 2nd line support to a large NHS user base, both on the phone and desk side.Experience needed:Hardware skills (building Dell, HP,...

  • Service Desk Analyst

    2 weeks ago

    Greater London, United Kingdom identifi Global Resources Full time

    2nd Line Service Desk AnalystLondon3-month contract Inside IR35, Band 6 role - £162 per dayWe’re looking for an immediately available and experienced Service Desk Analyst to work on a 3-month inside IR35 contract providing 2nd line support to a large NHS user base, both on the phone and desk side.Experience needed:Hardware skills (building Dell, HP,...

  • Service Desk Analyst

    2 weeks ago

    Greater London, United Kingdom identifi Global Resources Full time

    2nd Line Service Desk AnalystLondon3-month contract Inside IR35, Band 6 role - £162 per dayWe’re looking for an immediately available and experienced Service Desk Analyst to work on a 3-month inside IR35 contract providing 2nd line support to a large NHS user base, both on the phone and desk side.Experience needed:Hardware skills (building Dell, HP,...

  • 3rd Line Senior Service Desk Analyst

    2 months ago

    London, United Kingdom GLL Full time

    GLL is looking for a 3rd Line Senior Service Desk Analyst to work at Our Head Office, Woolwich, Southeast London. If you have the skills and ambition to join us as a 3rd Line Senior Service Desk Analyst, there has never been a more exciting time to join us. This is more than a job as a 3rd Line Senior Service Desk Analyst job; it is a career. We are...

  • 2nd Line Support Analyst

    1 month ago

    London, United Kingdom CV-Library Full time

    2nd Line Support Analyst Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in London on a permanent basis. You will provide both face-to-face and remote support to users at 1st and 2nd line level, as well as supporting a laptop refresh and BAU Support. You will be rewarded with an excellent salary, as well...

  • 2nd Line Support Analyst

    3 weeks ago

    London, United Kingdom Proactive Appointments Full time

    2nd Line Support AnalystOur client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in London on a permanent basis.You will provide both face-to-face and remote support to users at 1st and 2nd line level, as well as supporting a laptop refresh and BAU Support.You will be rewarded with an excellent salary, as well as a...

  • Service Desk Analyst

    2 months ago

    Tower, Greater London, United Kingdom CV-Library Full time

    Service Desk Analyst - City, London Hybrid working - 3 days a week in their offices in the City of London and the remainder remotely. With 2 years experience working on a Service Desk you will have the following experience:- * Excellent customer facing experience * Supporting Microsoft products * MS Office 365 * Active Directory and Exchange...

  • Senior Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Investigo Full time

    Job Title: Senior Service Desk AnalystJob Summary: We are seeking a highly skilled Senior Service Desk Analyst to join our team at Investigo. As a Senior Service Desk Analyst, you will be responsible for providing senior-level first-line support to our clients' business customers, assisting them with hardware and software problems via phone, email, and a...

  • Help Desk Analyst

    1 month ago

    Twickenham, Greater London, United Kingdom Computappoint Full time €30,000

    Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite - up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content...