Desktop Support Analyst

4 days ago


London Area, United Kingdom DGH Recruitment Full time

Desktop Support Analyst / 2nd Line Support Analyst


A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis.


Desktop Support Analyst / 2nd Line Support Analyst


Key Responsibilities:


• Providing a professional and consistent level of Technology support to all staff

• Responding to incoming incidents and requests at first point of contact reported via all

mediums

• Ensuring all incidents and requests are accurately recorded at the time of being reported

and responded to within a set Service Level Agreement

• Maintaining and updating incidents and requests in your own as well as the Service Desk

ticket queues

• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues

• Keeping customers apprised and updated

• Escalating problems to the senior team members and third-party suppliers where necessary


Desktop Support Analyst / 2nd Line Support Analyst


Attributes/Skills:


• Experience working within a legal environment

• Knowledge of Windows 10 and Microsoft Office 365

• Understanding of PC Hardware and operating systems

• Awareness of using Active Directory

• Experience of logging tickets in ITSM call logging software


Desktop Support Analyst / 2nd Line Support Analyst



  • London Area, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally, however...


  • London Area, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support SpecialistA fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis.IT Desktop Support Analyst/IT Support SpecialistResponsibilities and Duties:Primarily the team will provide remote support to colleagues globally, however there...


  • London Area, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support SpecialistA fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis.IT Desktop Support Analyst/IT Support SpecialistResponsibilities and Duties:Primarily the team will provide remote support to colleagues globally, however there...


  • London, Greater London, United Kingdom University of Victoria Full time

    Job SummaryThe University of Victoria is seeking a skilled Desktop Support Analyst to join their team in University Systems. As a Desktop Support Analyst, you will be responsible for providing technical support for desktop computing technologies, including Microsoft Windows and Macintosh systems, to faculty, students, and staff across the university. This...


  • London, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally,...


  • London, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally,...


  • London, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues...


  • London, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support SpecialistA fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis.IT Desktop Support Analyst/IT Support SpecialistResponsibilities and Duties:Primarily the team will provide remote support to colleagues globally, however there...


  • London, Greater London, United Kingdom University of Victoria Full time

    Job SummaryThe University of Victoria is seeking a highly skilled Desktop Support Analyst to join their team. As a key member of the University Systems Desktop Support Services team, this individual will be responsible for providing timely, accurate solutions to desktop computing issues for faculty, staff and students.This is a fantastic opportunity for a...


  • Mile End, Greater London, United Kingdom Ncounter Limited Full time

    Desktop Support Analyst – Financial Services Division Are you ready to join a dynamic and rapidly growing division within the financial services and hedge fund space? We are hiring for a leading player in FX and Trading Software technology, revolutionizing the global Fintech landscape. We are seeking a Desktop Support Analyst to support a global network...

  • Support Analyst

    1 month ago


    London, United Kingdom Squarepoint Capital Full time

    Role: Support Analyst Team: Technology Operations Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on...


  • London, United Kingdom Hearst Full time

    At Hearst UK, there’s always more to the story. Join us as our Desktop Support Analyst to start the next chapter in your career.  We’re the UK’s leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper’s Bazaar and Country Living. We’ve created a working environment that encourages everyone...


  • London Area, United Kingdom ALLIED DIGITAL SERVICES (UK) LTD Full time

    Job Title: Desktop Support SpecialistCompany Description: Allied Digital Services (UK) Ltd is a global leader in digital transformation and master systems integration.Role Description: We are seeking a skilled Desktop Support Specialist to provide technical support for desktop, laptops, mobile devices, and printers. The ideal candidate will have strong...


  • London Area, United Kingdom Hunter Bond Full time

    Job Title: Desktop Support EngineerSalary: Up to £100k + bonusRole Overview: A leading macro trading firm in London is seeking an experienced Desktop Support Engineer to join their IT team. The successful candidate will provide front-line technical support for traders and business staff, ensuring the smooth operation of workstations, software, and...


  • London Area, United Kingdom Hunter Bond Full time

    Job Title: Desktop Support EngineerSalary: Up to £100k + bonusRole Overview: A leading macro trading firm in London is seeking an experienced Desktop Support Engineer to join their IT team. The successful candidate will provide front-line technical support for traders and business staff, ensuring the smooth operation of workstations, software, and...


  • London Area, United Kingdom Hunter Bond Full time

    Job Title: Desktop Support Engineer Salary: Up to £100k + bonus Role Overview: A leading macro trading firm in London is seeking an experienced Desktop Support Engineer to join their IT team. The successful candidate will provide front-line technical support for traders and business staff, ensuring the smooth operation of workstations, software, and...


  • London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade FloorFront Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting...


  • London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade FloorFront Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting...


  • London, Greater London, United Kingdom Hearst Full time

    About the RoleWe are seeking a skilled Desktop Support Analyst to join our Hearst Enterprise Technology team. As a key member of our IT department, you will be responsible for providing level 2 technical support for end-users regarding issues with hardware and software for desktop and laptop computers, network connectivity, printers, corporate email,...


  • London Area, United Kingdom RJC Group Full time

    Senior Desktop Support Engineer - London - £75k - Energy TradingWe are working with one of our major Energy Trading clients based in London who are looking for a Senior Desktop Support Engineer to join their team and continue their exponential growth within the Energy Trading industry.They are looking for someone who is experienced across 1st to 3rd level...