IT Desktop Support Analyst

1 month ago

London Area, United Kingdom DGH Recruitment Full time

IT Desktop Support Analyst/IT Support Specialist


A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis.


IT Desktop Support Analyst/IT Support Specialist


Responsibilities and Duties:


  • Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage.
  • All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person.
  • Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not possible to resolve on first contact.
  • Provide regular updates to the requestor on their tickets regardless of progress made.
  • Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear.
  • Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution.
  • Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support.
  • Deputise for the senior IT Support Specialist/Lead during absences.


Qualifications & Experience:


  • MS Office 365 Suite (Outlook, Word, Excel, PowerPoint)
  • Windows 10
  • Mobile Devices – iOS & Android
  • Active Directory Users & Computers / Azure AD
  • Basic understanding of networks (LAN, WAN, WAP, Cloud, IP)


Desirable:


  • Microsoft Exchange Administration Centre
  • Microsoft 365 Admin Centre
  • iManage Work


IT Desktop Support Analyst/IT Support Specialist

  • IT Desktop Support Analyst

    2 months ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support SpecialistA fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis.IT Desktop Support Analyst/IT Support SpecialistResponsibilities and Duties:Primarily the team will provide remote support to colleagues globally, however there...

  • IT Desktop Support Analyst

    2 months ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support SpecialistA fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis.IT Desktop Support Analyst/IT Support SpecialistResponsibilities and Duties:Primarily the team will provide remote support to colleagues globally, however there...

  • Desktop Support Analyst

    1 month ago

    London Area, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support AnalystA fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis.Desktop Support Analyst / 2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • Desktop Support Analyst

    1 month ago

    London Area, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support AnalystA fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis.Desktop Support Analyst / 2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • Desktop Support Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all...

  • IT Desktop Support Analyst

    2 months ago

    London, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally,...

  • IT Desktop Support Analyst

    1 month ago

    London, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues...

  • IT Desktop Support Analyst

    2 months ago

    London, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally,...

  • IT Desktop Support Analyst

    3 weeks ago

    London,, UK, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support SpecialistA fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis.IT Desktop Support Analyst/IT Support SpecialistResponsibilities and Duties:Primarily the team will provide remote support to colleagues globally, however there...

  • IT Desktop Support Analyst

    1 month ago

    London, United Kingdom DGH Recruitment Full time

    IT Desktop Support Analyst/IT Support SpecialistA fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis.IT Desktop Support Analyst/IT Support SpecialistResponsibilities and Duties:Primarily the team will provide remote support to colleagues globally, however there...

  • Desktop Support Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...

  • Desktop Support Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support AnalystA fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis.Desktop Support Analyst / 2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • Desktop Support Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...

  • Desktop Support Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology...

  • Helpdesk and Desktop Support Analyst

    1 week ago

    London, United Kingdom Nexus Jobs Limited Full time

    Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote...

  • Desktop Analyst Position

    3 weeks ago

    London, Greater London, United Kingdom GORDON YATES Full time

    Gordon Yates, a respected corporate business in Central and Greater London, has an exciting opportunity for a Desktop Analyst to join their team. As a Desktop Analyst, you will play a crucial role in providing IT support to employees across all business offices.Your responsibilities will include providing user advice, assistance, and guidance on common...

  • Desktop Support Engineer

    2 days ago

    London Area, United Kingdom RJC Group Full time

    Senior Desktop Support Analyst - £80,000 - TradingI'm looking for a Senior Desktop Support Engineer with front office experience to join one of our leading London based trading clients.Working in a small but scaling team, this role covers all levels of internal desktop support, including working closely with traders and senior business stakeholders.They are...

  • Desktop Support Engineer

    2 days ago

    London Area, United Kingdom RJC Group Full time

    Senior Desktop Support Analyst - £80,000 - TradingI'm looking for a Senior Desktop Support Engineer with front office experience to join one of our leading London based trading clients.Working in a small but scaling team, this role covers all levels of internal desktop support, including working closely with traders and senior business stakeholders.They are...

  • Desktop Support Engineer

    22 hours ago

    London Area, United Kingdom RJC Group Full time

    Senior Desktop Support Analyst - £80,000 - Trading I'm looking for a Senior Desktop Support Engineer with front office experience to join one of our leading London based trading clients. Working in a small but scaling team, this role covers all levels of internal desktop support, including working closely with traders and senior business stakeholders. They...

  • Senior Desktop Support

    6 months ago

    London, United Kingdom Proactive IT Full time

    10392BRM £250 - 275 per day Senior Desktop Support - VIP Support onsite 5 days a week We are working with one of our bigest Financial Services clients who are based in the heart of the City. We are looking for an experienced Senior Desktop Support to be onsite 5 days a week. One of the biggest parts of the role is looking after VIP customers so customer...