2nd Line Support Engineer, Microsoft

5 days ago

London, United Kingdom Fitzrovia IT Limited Full time

2nd Line Support Engineer Up to £35,000 DOE
London – Hybrid working (3 or 4 days onsite/in office, 1 or 2 days remote)

Fitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance.

In 2023 we were recognised as a top 25 Best Small company to work for in London, Top 50 Best Small Company to work for in the UK and UK’s Top 25 Best Company to work for in Technology. We are also a Microsoft Solutions Partner, and have an Investors in People Gold accreditation.
This is an exciting opportunity to be part of a successful and leading MSP.

Job Description

We are currently looking for an experienced helpdesk engineer to join our expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced senior 1st line engineer looking for that next step in their career.

You will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services and effective Problem Management.

Job Specifications:

Essential Experience

~ MSP background
~2-3 years proven experience in an IT support role (1st/2nd line)
~ Experience of working to an ITIL framework in a service desk capacity
~ Microsoft Windows Server 2016 – 2022
~ Microsoft 365 Support for Email, SharePoint, OneDrive and Teams
~ Active Directory Management
~ Windows 10, 11 Operating System Support
~ Apple OS and Apple Mac support experience
~ Microsoft Office Suite
~ Backup Technologies such as DATTO, Acronis
~ Laptop/desktop and thin client support


Essential Certification (Any one)

MS-900 Microsoft 365 Fundamentals Certification
AZ-900 Microsoft Azure Fundamentals Certification
SC-900 Microsoft Security Fundamentals Certification

Personal Skills

Highly Motivated
Can do attitude
Attention to detail
Excellent communication
Proven client service skills
Ability to work under pressure
Willingness to work flexibly as required
Good telephone etiquette


Main Tasks and Responsibilities

Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.
Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.
Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).
Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible.
Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact.
Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager.
Log and assign tickets and monitor workloads for the other Service Desk team members.
You will be required to attend our client sites to provide IT Support as directed by your Line Manager.


Benefits
Hours : 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)
Holidays : 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days.
Benefits : Competitive Package Offered – Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays

Exams towards certifications relevant for your role fully paid for by Fitzrovia IT

  • 2nd Line Support Engineer 2nd Line Support Engineer

    1 week ago

    London, United Kingdom CV-Library Full time

    2nd Line Support Engineer 2nd Line Support Engineer - Onsite ¦ Central London   Are you a 2nd Line Support Engineer and looking for a new role?   We are in the market on behalf of a global client who are looking for a 2nd Line Support Engineer to provide onsite support at locations in Central London. This role requires an ambitious...

  • 2nd Line Support Engineer

    1 month ago

    London, United Kingdom MS Talent Ltd Full time

    2nd Line Support Engineer - Onsite ¦ Central London Are you a 2nd Line Support Engineer and looking for a new role? We are in the market on behalf of a global client who are looking for a 2nd Line Support Engineer to provide onsite support at locations in Central London. This role requires an ambitious support professional who is driven by the...

  • 2nd Line Support Engineer

    4 weeks ago

    South West London, United Kingdom CV-Library Full time

    2nd Line Support Engineer South-West London - 5 days a week onsite £40,000 - £45,000 + perm benefits Eligibility to gain SC Clearance is needed! Thus, meaning applicants will have needed to be living in the UK for the past 5 years without being outside of the UK for longer than 28 days in a single trip. A leading consultancy-based...

  • 2nd Line IT Support Engineer

    3 weeks ago

    Cavendish, Greater London, United Kingdom CV-Library Full time

    2nd Line IT Support Engineer - Stanmore When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. 2nd Line IT Support Engineer Based in Stanmore/Berkshire - onsite Salary circa £30,000 - £35,000 per annum depending...

  • 2nd Line Engineer

    2 months ago

    London, United Kingdom Context Recruitment Full time

    2nd Line Engineer - London ( 4 days per week onsite, 1 day per week WFH)Up to £40,000 PAIT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software...

  • 2nd Line Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Adecco UK LTD Full time

    2nd Line Support EngineerWe are seeking a skilled 2nd Line Support Engineer to join our team at a leading consultancy-based organisation in South-West London. As a 2nd Line Support Engineer, you will be responsible for resolving incidents to Service Level Agreements (SLA) and working closely with Level 3 teams to highlight major level issues.Key...

  • 2nd Line Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Adecco UK LTD Full time

    2nd Line Support EngineerWe are seeking a skilled 2nd Line Support Engineer to join our team at a leading consultancy-based organisation in South-West London. As a 2nd Line Support Engineer, you will be responsible for resolving incidents to Service Level Agreements (SLA) and working closely with Level 3 teams to highlight major level issues.Key...

  • 2nd Line Support Engineer

    5 days ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    Job Title: 2nd Line Support EngineerFitzrovia IT Limited is seeking an experienced 2nd Line Support Engineer to join our expanding service desk team. As a key member of our team, you will play a crucial role in providing exceptional technical support to our customers.Key Responsibilities:Provide professional and customer-focused technical support through the...

  • 2nd Line Support Engineer

    4 weeks ago

    London, Greater London, United Kingdom YourRecruit Group Full time

    Job Title: 2nd Line Support EngineerWe are seeking an experienced 2nd Line Support Engineer to join our team at YourRecruit Group. As a key member of our IT support team, you will be responsible for providing technical support to our clients, resolving complex technical issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...

  • 2nd Line Support Engineer

    4 weeks ago

    London, Greater London, United Kingdom YourRecruit Group Full time

    Job Title: 2nd Line Support EngineerWe are seeking an experienced 2nd Line Support Engineer to join our team at YourRecruit Group. As a key member of our IT support team, you will be responsible for providing technical support to our clients, resolving complex technical issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...

  • 2nd Line Support Engineer

    4 weeks ago

    Knightsbridge, Greater London, United Kingdom CV-Library Full time

    2nd Line Support Engineer - Fully onsite Join a dedicated charitable organisation in London as a 2nd Line Support Engineer, where you will play a crucial role in supporting and maintaining their IT infrastructure to ensure smooth, reliable operations. This is a permanent position offering the opportunity to work in a meaningful environment, where your...

  • 2nd Line Technical Support

    4 months ago

    West London, United Kingdom Wildcat Careers Ltd Full time

    **Job description** **2nd Line Technical Support Engineer** **Salary**: £33K - £35K plus **bonus** **Benefits**: 20 days holiday plus bank holidays, increasing to a maximum of 25 days plus bank holidays, fully paid for company events, annual bonus, professional development **Location**: London, W1 Are you a highly motivated 2nd Line Technical Support...

  • 2nd Line Support Engineer

    4 weeks ago

    London, Greater London, United Kingdom YourRecruit Group Full time

    Job Title: 2nd Line Support EngineerWe are seeking an experienced 2nd Line Support Engineer to join our team at YourRecruit Group. As a key member of our IT support team, you will be responsible for providing technical support to our clients, resolving complex technical issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...

  • 2nd Line Support Engineer

    4 weeks ago

    London, Greater London, United Kingdom YourRecruit Group Full time

    Job Title: 2nd Line Support EngineerWe are seeking an experienced 2nd Line Support Engineer to join our team at YourRecruit Group. As a key member of our IT support team, you will be responsible for providing technical support to our clients, resolving complex technical issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...

  • 2nd Line Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom context recruitment Full time

    2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.Key Responsibilities:Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.Prioritise and manage workflow through the ITSM system...

  • 2nd Line Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom context recruitment Full time

    2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.Key Responsibilities:Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.Prioritise and manage workflow through the ITSM system...

  • 2nd Line Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom context recruitment Full time

    2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the...

  • 2nd Line Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom context recruitment Full time

    2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the...

  • 2nd Line Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom context recruitment Full time

    2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the...

  • 2nd Line Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom context recruitment Full time

    2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the...