Site Soft Services Manager

2 weeks ago

Belfast, United Kingdom Mitie Full time €10,000

Join us and help deliver the exceptional, every day.
Soft Services Site Manager
Operations | Full-Time Permanent

About Mitie
Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.

We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.
The Soft Services Site Manager reporting into an Operations Manager will be responsible for leading a soft services team to ensure smooth running of all cleaning services for scheduled events.
Along with this you will be responsible for rostering, P&L, supply chain management, reporting, recruitment of new staff members and contract performance.

Performance management, including absence/attendance and training & development in association with HR Business Partner.
Manage staff cover costs and overtime closely in line with budgetary requirements.
Verify that payroll details reflect those of agreed contracted hours and are in line with attendance hours.
Business development within terminal such as self-delivery of more soft services, consumables etc.
Support business development teams regarding surveys, pricing, meeting prospective clients.
Assume operational responsibility of projects.
Management of sub-contractors/supply chain including, creation of purchase orders as and when needed and approve invoices for payment, verifying invoicing details to ensure that services are being recharged at agreed contractual rates and managing all aspects of stock management.
Manage the timely completion of reactive tasks within the soft services team.
Ensure full compliance with company procedures & policies.
Team building with all staff.
Undertake performance management of direct reports and support your team.
Demonstrate solid financial acumen and management of P&L.
Proven experience within the Facilities Management industry, ensuring smooth management of cleaning services.
Ability to take ownership of service delivery with focus on strong relationships with all stakeholders.
Experience managing the execution of soft services projects.
Highly resilient and flexible with a demonstrated willingness to take on a calm and methodical decision-making approach to any issues arising within their area.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
Our success is a direct result of the experience and quality of our people. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.

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