Site Services Operations Manager

2 days ago

Belfast, United Kingdom Mitie Full time £10,000

Job Summary:

We are seeking a highly skilled and experienced Site Services Operations Manager to join our team at Mitie. As a key member of our operations team, you will be responsible for leading a team of soft services professionals to deliver exceptional cleaning services to our clients.

Key Responsibilities:

  • Lead a team of soft services professionals to deliver high-quality cleaning services to our clients.
  • Manage the day-to-day operations of the soft services team, including rostering, P&L management, supply chain management, and reporting.
  • Develop and implement business development strategies to grow our soft services business.
  • Manage staff cover costs and overtime closely in line with budgetary requirements.
  • Verify that payroll details reflect those of agreed contracted hours and are in line with attendance hours.
  • Assume operational responsibility of projects and manage the timely completion of reactive tasks within the soft services team.
  • Ensure full compliance with company procedures and policies.
  • Team building with all staff and undertake performance management of direct reports.
  • Demonstrate solid financial acumen and management of P&L.
  • Proven experience within the Facilities Management industry, ensuring smooth management of cleaning services.
  • Ability to take ownership of service delivery with focus on strong relationships with all stakeholders.
  • Experience managing the execution of soft services projects.
  • Highly resilient and flexible with a demonstrated willingness to take on a calm and methodical decision-making approach to any issues arising within their area.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment.
  • Access to a range of training and development opportunities.
  • A cycle-to-work scheme and other employee benefits.

About Mitie:

Mitie is the UK's leading facilities management and professional services company. We provide a wide range of services to clients across various sectors, including cleaning, security, and technical services. Our team is dedicated to delivering exceptional service and building strong relationships with our clients.

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