Site Services Operations Manager

6 days ago

Belfast, United Kingdom Mitie Full time

About the Role:

The Soft Services Site Manager will be responsible for leading a team to ensure the smooth operation of cleaning services for scheduled events at Waterfront Hall and Ulster Hall in Belfast.

Key Responsibilities:

  • Lead a team of staff to deliver high-quality cleaning services
  • Manage staff cover costs and overtime to meet budgetary requirements
  • Verify payroll details to ensure accuracy and compliance
  • Develop business opportunities within the terminal, including self-delivery of soft services and consumables
  • Support business development teams with surveys, pricing, and client meetings
  • Assume operational responsibility for projects and manage sub-contractors/supply chain
  • Manage reactive tasks and ensure compliance with company procedures and policies
  • Build and maintain strong relationships with stakeholders
  • Undertake performance management of direct reports and support the team

About You:

We are looking for a candidate with:

  • Solid financial acumen and management of P&L
  • Proven experience in Facilities Management, ensuring smooth management of cleaning services
  • Ability to take ownership of service delivery and build strong relationships with stakeholders
  • Experience managing the execution of soft services projects
  • Highly resilient and flexible with a calm and methodical decision-making approach

What We Offer:

Mitie provides a wide range of facilities management services across Ireland, Europe, and the UK. We offer a diverse variety of training and development avenues, including a flexible lifestyle benefits platform, Choices, and access to high street discounts through MiDeals. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.

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