Soft Services Team Supervisor

1 week ago

Belfast, United Kingdom Mitie Full time

About the Role:

The Soft Services Site Manager will be responsible for leading a team to ensure the smooth operation of cleaning services for scheduled events.

Key Responsibilities:

  • Performance management, including absence/attendance and training & development in association with HR Business Partner.
  • Manage staff cover costs and overtime closely in line with budgetary requirements.
  • Verify that payroll details reflect those of agreed contracted hours and are in line with attendance hours.
  • Business development within the terminal, including self-delivery of more soft services, consumables, etc.
  • Support business development teams regarding surveys, pricing, meeting prospective clients.
  • Assume operational responsibility of projects.
  • Management of sub-contractors/supply chain, including creation of purchase orders as and when needed and approval of invoices for payment, verifying invoicing details to ensure that services are being recharged at agreed contractual rates and managing all aspects of stock management.
  • Manage the timely completion of reactive tasks within the soft services team.
  • Ensure full compliance with company procedures & policies.
  • Team building with all staff.
  • Undertake performance management of direct reports and support your team.

About You:

We are looking for a candidate with solid financial acumen and management of P&L, proven experience within the Facilities Management industry, ensuring smooth management of cleaning services, ability to take ownership of service delivery with focus on strong relationships with all stakeholders, experience managing the execution of soft services projects, and highly resilient and flexible with a demonstrated willingness to take on a calm and methodical decision-making approach to any issues arising within their area.

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