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Specialist Services Administrator
2 months ago
Senior Customer Service Specialist
As a leader in Respiratory Diagnostics, Ventilation, and Anesthesia Delivery & Patient Monitoring, they are the largest pure-play company in their field.
The Senior Customer Service Specialist is responsible for driving customer satisfaction and growth by managing customer orders, resolving issues, and providing comprehensive support. This role involves regular communication with customers and collaboration with internal teams to ensure a seamless customer experience.
Provide comprehensive customer support by explaining products/services and offering solutions.
Enter orders in SAP, adhering to established procedures and policies.
Ensure customer information complies with company policies through meticulous attention to detail.
Work with marketing to provide product support to both customers and sales representatives.
Provide training and act as a resource for colleagues with less experience in the field.
University coursework or at least 3 years of experience in a customer service environment.
Working knowledge of SAP ERP systems.
Strong written and verbal communication skills in English and French.
Proficiency in Microsoft Outlook, SharePoint, and other relevant tools.
Work closely with executives across the organization and learn about respiratory medical device manufacturing.
