Service Delivery Specialist

3 weeks ago


United Kingdom Cpl Resources - HR Full time £35,000
Job Title: Service Delivery Specialist

Cpl Resources - HR is seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and candidates.

Key Responsibilities:
  • Manage full recruitment cycle for contractors on client site
  • Recruitment Administration: Assist in full candidate journey, advertising roles, initial candidate screening, advising and guiding candidates through the process, issuing and scoring aptitude tests, arranging interviews, reference checks, medicals, uniforms, and ad hoc requests as needed
  • Support candidates through the recruitment process, including aftercare assistance
  • Consistently grow the candidate pipeline, filling it with high-calibre candidates through multiple sourcing channels
  • Improve and facilitate process improvements to on-site function overall/site specific
  • Initiate escalation and handle as appropriate both internal to Cpl and client issues
  • Develop reports, spreadsheets, and other operationally based written material as needed by the account
  • Ad hoc HR Support: Support employees on any HR issues or queries they may have and facilitating actions to resolve these in a timely manner
  • Support HR-related projects such as induction, performance management, performance reviews
  • Uploading, maintenance, and off-boarding of CWs on internal and client systems
  • Supporting administration around agency and contractors compliance
  • Ad Hoc client/internal requests
Requirements:
  • Strong business acumen and a commercially minded self-starter
  • Demonstrated excellent administration, communication, and business writing skills with strong attention to detail
  • Strong project management
  • Ability to multi-task and yet maintain standard/quality on all tasks
  • Demonstrated efficient work methods, analytical, and problem-solving skills, process improvement orientation
  • Demonstrated ability to meet Service Level Agreements/metrics
  • Strong presentation skills
  • Ability to communicate effectively, confidently, and with impact with people at all levels of the business
  • IT literate
  • Team player with the ability to also work on own initiative
  • Excellent interpersonal skills, with the ability to establish credibility with Business Directors, Client Stakeholders/Senior Management, and employees
  • Strong customer focus attitude
  • A professional approach, flexible, open to change
  • Ability to cope with pressure of peak workloads through good planning and time management skills
About Cpl Resources - HR:

Cpl Resources - HR is a leading talent solutions provider, committed to providing a positive employee experience for all its people. We are recognized as one of the Best Places To Work for Women and have attained the Gold Award by Investors in Diversity for our commitment to Diversity, Equity, and Inclusion.

We are a global provider of talent solutions, including specialist recruitment, managed services, outsourcing, and strategic talent advisory services through our Future of Work Institute. We employ almost 14,000 people and have almost 50 office locations operating in 13 countries worldwide.

We are committed to providing a positive employee experience for all its people, where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.

We recently listed 5th in the Best Places To Work in the large category in Ireland and are also the only Talent Solutions & Recruitment provider to be placed in the Top 30.

We are recognized as one of the Best Places To Work for Women and have attained the Gold Award by Investors in Diversity for our commitment to Diversity, Equity, and Inclusion.

We were crowned Ireland's Fittest Workplace for 2022 and have also been awarded Silver status from EcoVadis in recognition of our sustainability achievements, placing us within the top 25% of companies assessed for sustainability performance.

To get a sense of what it's like to work in Cpl, check out #OneCpl, #CplGreatPlaceToWork, #CplGivingBack on social media platforms or visit our website.



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