Service Delivery Manager
3 weeks ago
Service Delivery Manager
Location - Reading or London
Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact?
We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and delivering against very strong service delivery methodology and principles.
What does the role involve?
- Responsibility for developing, operating and continually improving services for our customers.
- Delivering and reporting on KPI’s, SLA’s and other objectives during regular formal Service Reviews with customers.
- Managing and communicating with key stakeholders both internally and with the customer or third parties, regarding the service being delivered.
- Ensuring services are provided in accordance with the customer's contract.
- Dealing with any issues or challenges that may arise with the day-to-day delivery of the services provided by IPI and ensuring they are mitigated or minimised.
- Point of contact for escalations and major incidents.
- Managing and reviewing the delivery of Root Cause investigations and reports back to the customer.
- Identifying, mitigating and managing risks to and within the service.
- Managing the service transition, onboarding and migration process for customers adopting, upgrading, changing or exiting IPI services.
- Helping to mitigate and minimise customer churn and assisting in the contract renewal process.
- Encouraging customer adoption of enhanced services and other IPI offerings
You will have the following skills and attributes:
- Knowledge of UC, Contact Centre and IT environments.
- Strong knowledge of ITIL practices
- Excellent interpersonal and communication skills, great at problem-solving
- Be a good collaborator, communicator and be experienced in presenting, report writing and data analytics using tools not limited to MS 365 Suite etc.
- Good knowledge of Service Transition methodologies
What is it like to work for IPI?
IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions.
We are an agile, highly accredited organisation with over 24 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.
IPI is a Disability Confidence Employer. The Disability Confidence scheme is a government scheme designed to encourage the recruitment and retention of disabled people and those with health conditions. We have made a commitment to have inclusive and accessible recruitment, to offer an interview to disabled people when they meet the role requirements and provide reasonable adjustments where required. If you have any physical or mental impairment that could be classed as a disability under the Equality Act 2010 and would like to be guaranteed for an interview under the Disability Confidence Scheme, please indicate on your application/CV.
-
Delivery Operations Specialist
6 days ago
Manchester, United Kingdom DX Delivery Full timeAbout DX DeliveryWe are a specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery.Our brand is built on delivering the Delivered Exactly promise to our customers. To achieve this, we require an experienced 3.5T Driver to join our team.The successful candidate will have a proven track record...
-
Driver for Multi Drop Delivery
2 weeks ago
Manchester, United Kingdom DX Delivery Full timeJob DescriptionAs a driver for multi drop delivery, you will be responsible for transporting products safely to customers' premises.You will need to have good geographical knowledge and take pride in delivering exceptional customer service.The role involves problem-solving and building rapport with customers to ensure their needs are met.
-
It Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation.We are looking for someone who can fully manage incident handling and escalations, serving as the main point of...
-
IT Service Delivery Manager
2 months ago
Manchester, United Kingdom CV-Library Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main...
-
IT Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. The role also involves working closely with vendors, holding them accountable to third parties, and building...
-
IT Service Delivery Manager
1 month ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point...
-
Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & Relight Our Role As a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit.You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
Service Delivery Manager
2 weeks ago
Manchester, United Kingdom Ip Integration Full timeJob Description Service Delivery Manager Location - Reading or London Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact?We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and delivering against very strong...
-
Service Delivery Manager
1 week ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & Relight Our Role As a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & Relight Our Role As a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
It Service Management Delivery Manager
4 weeks ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation.The role also involves working closely with vendors, holding them accountable to third parties, and building solid...
-
Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & Relight Our Role As a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit.You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & RelightOur RoleAs a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & RelightOur RoleAs a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
Service Delivery Manager
1 week ago
Manchester, United Kingdom Airswift Full timeAbout UsAirswift is a leading provider of workforce solutions to the STEM industries. With over 40 years of experience, we have established ourselves as a trusted partner for international workforce solutions.We are committed to delivering exceptional services to our clients and contractors alike. Our team of experts across 37 countries supports over 8,000...
-
It Services Delivery Manager
4 weeks ago
Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer In 2023! Full timeIT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Ecommerce has seen a major resurgence this year and I'm working with a brand that has hit £40m+ in revenue this year alone.They're going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further in...
-
Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland.Redfaire implements, optimises and supports users of Oracle ERP.Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs.We are problem solvers and trusted...
-
IT Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time €50,000 - €60,000IT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further...
-
IT Service Delivery Manager
1 month ago
Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time €50,000 - €60,000IT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further...
-
Service Delivery Manager
2 weeks ago
Manchester, United Kingdom Creative Support Careers Full timeJob Title: Service Delivery ManagerAbout the Role:The position of Service Delivery Manager at Creative Support Careers involves overseeing the effective management of high-quality support services for individuals with learning disabilities and/or autism, as well as long-term health needs. This role is based in Swinton and covers up to five supported...
