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Technical Support Engineer/Software Support Engineer

2 months ago


StainesuponThames Surrey, United Kingdom Principle Full time

Software Support Engineer – API Platforms
Are you a tech-savvy problem solver with a passion for customer success? Join a leading SaaS company as a Senior Support Engineer and make a real impact

Attractive Salary up to £42,000 per year
~12 months contract - within IR35 - PAYE - paid on a weekly basis
~ Hybrid role (2-3 days onsite, free parking available)
~ Strong experience providing technical support for B2B software
Familiarity with Java, SQL, JavaScript, and RESTful APIs
Experience with CRM tools (ServiceNow, Salesforce) and defect tracking systems (JIRA)
UNIX/Linux environment experience is a plus

Provide technical support to business customers using our platform
Create and maintain knowledge articles to help resolve customer-reported problems
Apply today for immediate consideration