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Contact Centre

1 month ago

Liverpool, United Kingdom Bullen Healthcare Full time

Our Sales Advisors are a key part of our business , which has been has been looking after people for 160 years. Our Sales Advisors are responsible for signing up new customers by contacting people who have responded to one of our marketing campaigns and selling the benefits and unique positioning of the Bullen service, and for ensuring existing customers have the information to make informed choices about the products they use.

There is no cold calling, and our service is free for the people who use it.

All roles are office based.

As part of the Bullen team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers by providing excellent service. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. Call people who have responded to a marketing campaign, understand the issues they are facing and identify where Bullen can help make their lives a little bit easier
Register new customers to the Bullen service
Handle Inbound telephone enquiries
Data entry (which may include first order for the patient)
Flexible to change in order to meet business needs
Work within regulatory and GDPR requirements

Sales experience and customer-focus
Resilient and flexible in a demanding and fast paced environment.
Effective communication and rapport building skills, warm and friendly telephone manner
Able to communicate well with internal and external colleagues to ensure an excellent service
Excellent verbal and written communication skills in English
Knowledge of Microsoft Office suite is preferred
Experience using MS Dynamics or other CRM systems is an advantage

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