Technical writers

12 hours ago

Brighton East Sussex, United Kingdom 7thSense Full time

We are recruiting an experienced Technical Author to join our team. This is primarily an office-based role within our West Sussex Head Office, reporting to our Engineering Director, the successful candidate will:
Create product documentation including but not limited to user manuals, web-based help guides, workflow videos, and other material aimed at increasing the level of knowledge in our userbase as well as minimising the reliance on our engineering and support teams. Collaborate across all departments to create comprehensive 7thSense documentation which will be consumed by internal and external users to allow them to help themselves and learn on their own and at their own pace. 
Support the company with oversight in knowledge management and guidance in delivering internal and external information which is entirely comprehensible and presented in a consistent and coherent manner while aligning with the 7thSense brand standards.
Structure and refine content to enhance AI training, searchability, and automated support performance.
 
You love to help people.
· You have experience with creating various mediums such as manuals, online help portals, and/or online videos coupled with the use of photographs, drawings, diagrams, UI screenshots, and charts to increase a user’s understanding.
· You are creative, proactive, and forward-thinking, and a quick learner who will quickly integrate into the team and develop ideas for improved methods that will enhance the understanding of our product portfolio.
· You enjoy working alone or as part of a small team.
· You can travel to customer sites both in the UK and abroad. This might include assisting in tasks such as end-user training and sales and demo support.
University degree in a technical field or a communication-focused qualification with demonstrable experience within a technical product development company.
A keen interest in technology and a natural desire to keep up to date with events in your field of employment.
Excellent written skills in English.
Experience as a technical author in a company that produces software products 
Experience with desktop and online publishing tools and help authoring tools 
Advanced Microsoft Office knowledge
Ability to quickly grasp complex technical concepts and make them understandable in text, videos, and pictures
Experience in the media server, pixel processing, show control, and experiential AV industries.
Understanding of modern software development techniques and standards
Familiarity with PC assembly
Valid passport for occasional international travel
Driving licence – our office is in the beautiful South Downs National Park and it’s much easier to get there with a car
7thSense UK Head Office

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