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Customer Service Officer
2 months ago
Customer Service Officer
Membership Body
Flexible working - Hybrid/ Office Chelmsford, Essex (40% Home / 60% Office)
Monday to Friday 09:00 – 5:00pm
Basic Salary £30,000, Benefits include 20 days per annum, plus public holidays
Office easily accessible via train/public transport -discounted parking option available
Permanent, Full Time - 35 hours
My client a well-established and leading membership body with over 7,500 members in UK and Internationally is currently searching for a Customer Service Officer.
The Role of Customer Service Officer
To assist the development of plans to grow the membership through increased recruitment, retention, and reinstatement, and to increase the number of members professionally registered with Council.
A Key CRM user, responsible for membership enquiries via telephone and email, data entry, pre- and post-membership application administration, renewals, and filing.
Key Responsibilities:
Streamlining application processes and delivery of welcome materials for new members. Handling and responding to incoming queries from existing and potential new members, and members of the public, ensuring high levels of customer service.
Responsibility for the membership email inbox, ensuring comprehensive information is provided, record-keeping accuracy.
Administration to support membership recruitment campaigns and staff who are frequently out on the road and in need of office-based back up to their activities.
Quarterly renewals process, ensuring process has run successfully in CRM and renewals invitations are distributed to members in a timely manner.
Processing membership payments through WorldPay, creating and sending links as required.
Using CRM to create reports to aid with key membership functions.
Producing and issuing paid invoices/ receipts for incoming payments received and invoices due for payment on an ad hoc/ as requested basis.
To apply to this role please send your CV.
Due to the volume of applications, we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
