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Income Officer
4 months ago
Part of the Stonewater Group, Mount Green Housing Association meets people’s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking an Income Officer to effectively reduce all accounts in arrears to meet monthly individual and team targets. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To provide a coordinated, flexible and effective income collection service that maximises income from rents and service charges. The post holder is responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and for ensuring we maximise income recovery and meet arrears targets. The ideal candidate will:
- Have experience of debt collection from individuals, including taking court action.
- Identify residents requiring specialist welfare benefit and financial inclusion advice and make the relevant referrals.
- Have experience of preparing court documents and paperwork relevant to rent possession cases.
- Strong knowledge of working with or supporting vulnerable people using a person- centered approach.
- Have knowledge of Housing and Welfare Reform Legislation
- Experience of working with a diverse customer base and addressing individual need.
- Excellent communication skills (verbal and written)-Aptitude for IT and in particular Word, Excel and Housing Management software
- Experience of performance analysis, reporting and performance improvement.
