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Office Manager

2 months ago

Surrey, United Kingdom S3 Associates Limited Full time
{"title": "Office Manager", "description": "Job Summary

We are seeking an experienced Office Manager to join our team at S3 Associates Limited. As a key member of our Senior Leadership Team, you will be responsible for overseeing all operational functions within the business, including customer service, communication, and HR.

Key Responsibilities
  • General office management and management of office staff
  • Administration of the Lloyd's binder, including ongoing communication with the underwriter
  • Responsibility for IT infrastructure, including BACS, LAN, and the company's administration database
  • Administration and liaison on claims between policyholders, broker, and Lloyd's underwriter
  • Responsible for aspects of human resources, including training and competence and other staffing policies
  • Communication with customers, including management of the annual customer mailing, particularly liaison with printing company and obtaining regulatory sign off
  • Liaising with the company's external Compliance function, including monitoring and implementing compliance procedures, outcomes, monthly attestation, and supporting audits etc.
Requirements
  • Solid and demonstrable experience working in Administration, Operations, or Compliance at a management level in a FCA and/or Lloyds regulated environment - essential
  • Significant demonstrable skills and experience with Excel (or similar) and data analysis
  • Good inter-personal skills
  • Strong conduct risk and Treating Customers Fairly culture
  • Minimum 5 years relevant experience
  • Meticulous with accuracy and attention to detail
  • Flexible and adaptable approach to work
  • Self-motivated, conscientious with excellent time keeping and time management skills
What We Offer

We offer a competitive salary of £44,000 (equivalent to £55,000 full-time salary) and a comprehensive benefits package, including discretionary bonus, Pension scheme, life cover, sick pay scheme, and income protection.

", "lang_code": "en"}