SDR Operations Manager
2 weeks ago
The Company - PROS: PROS is leading the shift to modern commerce, helping competitive enterprises create a personalized and frictionless experience for their customers. Powered with Dynamic Pricing Science, PROS solutions make it possible for companies to price, configure and sell their products and services with speed, precision, and consistency across all sales channels. Our customers lead their markets across more than 10 sectors, and benefit from 30 years of accumulated knowledge and data science infused into our purpose-built industry solutions. Our mission is to help companies and the people who work for them outperform. The EMEA Sales Development Representative Operations Manager, reporting to the General Manager, EMEA B2B Go To Market; is a pivotal role within the PROS organization, supporting and setting up our EMEA Sales Teams for success through the discovery, development and nurturing of new pipeline in the SaaS space, ensuring that the wider business delivers on an ambitious growth strategy.
You will lead a team of highly focused Sales Development Representatives (SDRs) dedicated solely on driving pipeline development and meeting sales pipeline targets in targeted countries and industries in the EMEA region, whilst establishing close working relationships with stakeholders across the PROS organization.
You will be constantly developing and guiding your team to meet sales pipeline generation goals and helping team members improve the skills they’ll need in both their day-to-day work and in the process of growing their careers. You’ll need the spirit, positivity, and personality to enjoy the challenge of a key operational role in driving the growth of our business, with regular reporting and updates on your teams performance to a broader Senior Leadership team.
Lead and inspire a high-performing SDR team to achieve and exceed sales targets.
Set clear performance expectations, provide coaching and mentorship to team members, and conduct regular performance reviews.
Effectively and efficiently, lead, coach, and guide the EMEA SDR team to qualify Inbound leads in conjunction with opportunity scoring criteria.
Coach and guide SDR team to identify and target outbound prospects in line with the EMEA GTM strategy.
Creation, writing and enhancement of Outreach cadences and calling scripts.
Develop and implement innovative reporting and data-driven strategies to drive sales growth.
Use team performance data to identify knowledge or skill gaps across the SDR team and
Implement effective training programs to enhance the team's skills and capabilities. Work with sales leadership to align SDR resources to meet objectives and continue to grow the team by hiring and developing great talent.
Collaboration with Sales and Marketing Teams to ensure pipeline growth.
Collaboration with Marketing Operation to ensure a relevant CRM database is maintained.
Proven track record of delivering B2B SaaS technology sales pipelines.
In depth experience with Salesforce and prospecting tools like SalesLoft, Outreach, DemandBase, LinkedIn Sales Navigator and ability to produce insightful reports.
Implement effective training programs to enhance the team's skills and capabilities.
Experience of working with channel partners as well as a direct sales team
Ability to successfully partner with marketing teams to build ABM programs including messaging, content, events etc.
Ability to manage strong relationships and create a partnership with sales leadership.
Ability to help define target markets and accounts by collaborating with other stakeholders based on propensity data.
Language Skills: Fluent in English, French and/or German is a strong plus.
Open - True team player who works well across the business and supports colleagues; The best salespeople are always asking questions to understand customers and their businesses better.
Smart - data-driven, decision maker; Responsible - for delivering ambitious goals and for building an inclusive and sustainable high-performance culture;
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