Information Technology Service Delivery Manager
2 months ago
Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence.
The Company:
This is one of the fastest growing and leading Telecoms businesses in the UK, they have produced consistent levels of growth over the last 5 years (including through the Pandemic) and are multi award winning within their sector. They have a number of high-profile and critical organisation with work with across the country in both the Not-for-profit and Commercial Sectors of the economy.
Over the next 5 years they are looking to continue on this growth trajectory and will be investing heavily in the business, their proposition and the people who work for them.
Key Skills/Experience:
- ITIL certified
- Service Delivery experience within a Telecoms or Managed Service environment is desired
- Building & maintaining strong relationships with customers and acting as the primary point of contact for escalations.
- Delivering ITIL operating processes and procedures
- Organising cross-functional teams to address and resolve escalated customer issues efficiently
- Driving continuous service improvement within assigned accounts
- Incident Management, Problem Management, Service Request Management and Change Management experience
- Ability to produce technical analytical reports, trend analysis and progress measurement.
- Conducting regular service reviews
- Working with the Service desk to improve service delivery processes and SLA’s
- 3rd party supplier and contract management experience
- Maintaining and developing customer relationships and identifying opportunities
Perks:
- Remote working
- 25 days Holiday (+Bank holidays)
- Car Allowance
- Life Assurance
- Health Cashplan
- Pension & more
This is a really exciting time to be joining a business that already have a tracked record of consistent growth as they take the next step in their journey, the business is collaborative and inclusive from the MD all the way through the business.
Interviews are being scheduled immediately with a quick process turnaround, so if you're a Service Delivery Manager that is looking for your next move within a highly successful organisation, then please apply with your CV.
Service Delivery Manager | Head of Service | Service Delivery Lead | Information Technology Service Delivery Manager | Service Manager | Customer Relationship Manager
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