Information Technology Service Delivery Manager

4 weeks ago


Manchester, United Kingdom Adria Solutions Ltd Full time €60,000

IT Service Delivery Manager – Up to £60k

Our Manchester client is looking for an experienced IT Service Delivery Manager.

This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of contact and overseeing the process from start to finish. The role also involves working closely with vendors, holding them accountable to third parties, and building solid relationships.

Our client values transparency and seeks a straight—talker who communicates openly and honestly without attempting to hide issues.

The IT Service Delivery Manager will be responsible for:

You will be responsible for designing and delivering the best IT experience for the end user, from pre-boarding to onboarding your colleagues and their in-life support.

Ideally, you will use the ITIL framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user while driving your service desk team to offer a premium user experience, both onsite and remotely.

You will be a key Service Delivery team member, helping to define the support model and operational processes of any new systems developed and managing any escalations linked to them. You will also be part of the Major Incident Management team, where you will own the incident management resolution process during a major incident until the restoration of the service.

Skills you need for the position of IT Service Delivery Manager:

  • A genuine passion for technology and the value it brings to a business
  • Passion for excellent service
  • Cloud & remote technology experience
  • Knowledge of end-user IT technologies
  • Investigative skills to find the root cause of any major incidents
  • Strong sense of ownership
  • A people leader and team motivator
  • Experience in managing 3rd parties and vendors

Benefits for the IT Service Delivery Manager:

  • 25 days holiday + Birthday off
  • Onsite Gym when in the office
  • Healthcare

How to Apply if You’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay

IT Service Delivery Manager – Up to £60k



  • Manchester, United Kingdom Chroma Recruitment Full time

    Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence. This is one of the fastest growing and leading Telecoms businesses in the UK, they have...


  • Manchester, United Kingdom Adria Solutions Ltd Full time €60,000

    IT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. The role also involves working closely with vendors, holding them accountable to third parties, and building...


  • Manchester, United Kingdom Adria Solutions Ltd Full time €60,000

    IT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. The role also involves working closely with vendors, holding them accountable to third parties, and building...


  • Manchester, United Kingdom Chroma Recruitment Full time

    Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence.The Company:This is one of the fastest growing and leading Telecoms businesses in the UK, they...


  • Manchester, United Kingdom Chroma Recruitment Full time

    Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence. The Company: This is one of the fastest growing and leading Telecoms businesses in the UK,...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    IT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    IT Service Delivery Manager – Up to £60kOur Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    IT Service Delivery Manager – Up to £60kOur Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    IT Service Delivery Manager – Up to £60kOur Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of...


  • Manchester Area, United Kingdom Chroma Recruitment Full time

    Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence.The Company:This is one of the fastest growing and leading Telecoms businesses in the UK, they...


  • Manchester Area, United Kingdom Chroma Recruitment Full time

    Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence.The Company:This is one of the fastest growing and leading Telecoms businesses in the UK, they...


  • Manchester Area, United Kingdom Chroma Recruitment Full time

    Chroma Recruitment are working with a fast-growing telecoms business based in Manchester who are looking for a Service Delivery Manager with a technical background that can build and maintain strong relationships with their customers ensuring service excellence. The Company: This is one of the fastest growing and leading Telecoms businesses in the UK, they...


  • Manchester, United Kingdom Civil Service Jobs Full time

    Technology Visionary for Investigative ServicesManchester is a key location for this role.The Director of Technology Transformation will lead the technology team focused on delivering a reliable and effective service. The Service Owner will ensure the quality of the service, manage the portfolio, and provide end-to-end service delivery.Provide expert...


  • Manchester, United Kingdom Rothstein Recruitment Full time

    Information Technology Risk Manager - Second Line - Insurance Excellent opportunity to join top rated life insurance firm as a Senior 2LOD Technology Risk Expert in newly created role offering strong working flexibility and meaningful impact to the business. Your main responsibilities: Lead and support the oversight of technology risk and information...


  • Greater Manchester, United Kingdom Talentbank Technology Partners Full time £45,000 - £55,000

    Job Title: IT Service Delivery DirectorTalentbank Technology Partners seeks an experienced IT Service Delivery Director to lead our client-facing team in delivering high-quality services to our clients.Key Responsibilities:Client Relationship Management: Build and maintain strong relationships with our clients to understand their needs and deliver tailored...


  • Manchester, New Hampshire, United Kingdom Escode, Part of NCC Group Full time

    Job Title: Director of Information TechnologyLocation: Manchester – hybrid, 2 days a week in the officeAbout the Role:As a key member of our leadership team, you will lead the technology vision, strategy, and development for the Escode business, driving innovation and growth. You will be responsible for leading our technology team, driving continual good...


  • Manchester, United Kingdom Hays Technology Full time

    Job Summary:Hays Technology is seeking an experienced Information Security Data Manager to join its Information Security Records Management team.The successful candidate will be responsible for managing and securing sensitive information, ensuring it is compliant with GDPR regulations.A strong background in data protection and analysis is essential for this...


  • Manchester, United Kingdom Sitel Corp. Full time

    We are seeking a seasoned IT professional to fill the position of IT Service Delivery Manager. This role requires strong leadership and technical skills to manage the delivery of end-to-end IT services across multiple facilities.About the JobThe successful candidate will work closely with our operational and support teams to ensure the delivery and continual...


  • Manchester, United Kingdom Escode, Part of NCC Group Full time

    Role: IT Director Location: Manchester – hybrid, 2 days a week in the office Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted...


  • Manchester, United Kingdom Escode, Part of NCC Group Full time

    Role: IT Director Location: Manchester – hybrid, 2 days a week in the office Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted...