Product Support Manager
Found in: Jooble UK C2 - 2 weeks ago
Our client is a specialist engineering company. To help maintain their standards they are recruiting for a Product Support/Warranty Manager.
Managing and directing a team of Service Engineer.
Providing telephone support to customers on technical product queries.
Providing product support to internal staff.
Liaising with the customer service team to resolve queries.
Liaising with Engineering on product improvements, fault analysis, FMEA, etc.
Providing analysis and trend data for product failure.
Conducting ranging and scaling analyses of spare parts.
Administering and processing all warranty claims through the warranty returns procedure.
Processing customer orders of spare parts as part of the aftersales function.
Inputting and maintaining internal databases, ensuring that all claims are processed in a timely manner.
Organising field service staff schedules and processing engineering reports.
Previous experience of working within a technical warranty/product support role in a manufacturing organisation.
Experience of providing statistical analysis.
Committed to providing high levels of customer service.
Excellent Microsoft Office skills.
Demonstrated ability to deliver results to a high level of quality.
An excellent telephone manner.
An excellent salary, shift allowance included in the above salary.
The company are fully compliant with the latest health and safety requirements for current safe working practices.
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