Desktop Support Technician

4 weeks ago


Cramlington Northumberland, United Kingdom Excis Compliance Full time

Job Description

We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

Responsibilities:

  • Smart hands & eyes, PC Break Fix & Repair (IMAC), kiosk support, concierge support, project, asset management & disposition, site support specialists, advanced swap deport repair, Capital Asset Management, Installations and migration, Meeting & Collaboration Services and project Management.
  • IMAC – Install Move Add and Change
  • Migrations
  • Repair Services
  • EUCE – End User Computing Environment covers the performance of IMAC, Incident and, Inventory
  • Asset Management Services
  • Equipment Disposal
  • PC Replacement Programme
  • Loan Pool
  • VIP Concierge Services
  • Control Self Assessments (CSA / Audit Services)
  • Smart Hands & Eyes
  • Cable Patching Service Structured
  • Network Devices/ Services IMAC
  • PABX IMAC
  • Telephony IMAC
  • Data Recovery Services
  • Inventory Management (spare pool, loaner pool, CBD inventory)
  • Service Request Management
  • Image, Print, Scan Services
  • Infrastructure Support Services
  • Kiosk Services
  • Meeting Site Support
  • Large Virtual Meeting Support (CEO Webcast)

Requirements

  • Vehicle and License.
  • Excellent problem-solving skills.
  • Organisational and interpersonal skills.
  • Willingness to travel to customers as required.
  • Ability to manage schedule on multiple projects.
  • Advance knowledge of Windows OS (Mac, Linux is a bonus).
  • 1 - 2 years of experience in a technical support or IT field engineering role is required.
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