Desktop Support Technician
4 weeks ago
Job Description
We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.
Responsibilities:
- Smart hands & eyes, PC Break Fix & Repair (IMAC), kiosk support, concierge support, project, asset management & disposition, site support specialists, advanced swap deport repair, Capital Asset Management, Installations and migration, Meeting & Collaboration Services and project Management.
- IMAC – Install Move Add and Change
- Migrations
- Repair Services
- EUCE – End User Computing Environment covers the performance of IMAC, Incident and, Inventory
- Asset Management Services
- Equipment Disposal
- PC Replacement Programme
- Loan Pool
- VIP Concierge Services
- Control Self Assessments (CSA / Audit Services)
- Smart Hands & Eyes
- Cable Patching Service Structured
- Network Devices/ Services IMAC
- PABX IMAC
- Telephony IMAC
- Data Recovery Services
- Inventory Management (spare pool, loaner pool, CBD inventory)
- Service Request Management
- Image, Print, Scan Services
- Infrastructure Support Services
- Kiosk Services
- Meeting Site Support
- Large Virtual Meeting Support (CEO Webcast)
Requirements
- Vehicle and License.
- Excellent problem-solving skills.
- Organisational and interpersonal skills.
- Willingness to travel to customers as required.
- Ability to manage schedule on multiple projects.
- Advance knowledge of Windows OS (Mac, Linux is a bonus).
- 1 - 2 years of experience in a technical support or IT field engineering role is required.
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