Senior Service Delivery Manager
3 weeks ago
We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services
The role qualifies for hybrid working, with a combination of office and home working. You will be required to attend the office at least 2 days per week.
Within your role, you will be accountable for the delivery of reporting products and services to a wide variety of customers and stakeholders ensuring there is an iterative plan to work towards. You will coach team members and others, facilitate continuous improvement and apply the most appropriate agile and lean tools and techniques for your environment.
of small to medium scale IT projects across lifecycle to reach agreed business and strategic benefits and contribute to the management of contract compliance and risk in an effective way.
Participate in skills gap analysis to identify key areas of project/programme management skills that need to be developed.
Apply an appropriate programme/project management framework, liaising with other Programme Managers or team members and related projects.
Support IT Group or Programme Leaders to drive delivery against the agreed plan, assisting specific issues and being accountable for particular saving achievements.
Manage or supervise programme/projects teams, contributing to the team members’ career development.
Work with suppliers and other Directorates to ensure that all programmes/projects deliver best value and maximise benefits to customers, both during delivery and following completion
Experience with Business IT services such as the development of new solutions to store, share and analyse data collected from disparate sources.
Have strong experience in requirements definition and management - Responsible for elicitation of requirements. Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitating difficult discussions within the team or with diverse senior stakeholders.
Skilled at relationship management – Identifying key stakeholders and relationships and works with teams to build these. The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.?
At National Highways we believe in a connected country. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.
We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.
Our benefits package
Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
Life assurance of 4 times annual salary
Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year
Driving licence check (if applicable)
~ Fit to work questionnaire (for all), followed by a medical check (if applicable)
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