Service Delivery Manager

4 weeks ago

Co West Midlands, United Kingdom National Highways Full time

Your new role

We are currently recruiting for a Service Deliver Manager (Reporting) to join the NH Service Management Team, within Digital Services

The successful candidate can be based in one of our UK offices. The role qualifies for hybrid working, with a combination of office and home working. You will be required to attend the office at least 2 days per week.

Within your role, you will be accountable for the delivery of reporting products and services to a wide variety of customers and stakeholders ensuring there is an iterative plan to work towards. You will coach team members and others, facilitate continuous improvement and apply the most appropriate agile and lean tools and techniques for your environment.

What you’ll be leading on

  • Manage key aspects (the plan, budget, governance, health & safety, etc.) of small to medium scale IT projects across lifecycle to reach agreed business and strategic benefits and contribute to the management of contract compliance and risk in an effective way.
  • Participate in skills gap analysis to identify key areas of project/programme management skills that need to be developed.
  • Apply an appropriate programme/project management framework, liaising with other Programme Managers or team members and related projects.
  • Support IT Group or Programme Leaders to drive delivery against the agreed plan, assisting specific issues and being accountable for particular saving achievements.
  • Manage or supervise programme/projects teams, contributing to the team members’ career development.
  • Work with suppliers and other Directorates to ensure that all programmes/projects deliver best value and maximise benefits to customers, both during delivery and following completion

To be successful you’ll need

  • Experience with Business IT services such as the development of new solutions to store, share and analyse data collected from disparate sources.
  • Have strong experience in requirements definition and management - Responsible for elicitation of requirements. Facilitating setting of business priorities for change initiatives of medium complexity. Managing and implementing requests for changes to baseline requirements
  • Confident communicating between the technical and non-technical. Able to listen to the needs of the technical and business stakeholders and interpret between them. Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitating difficult discussions within the team or with diverse senior stakeholders.
  • An ability to making the process work – Guiding teams to focus on the output rather than the process. Working the team to find a process that works for them and embedding that process.
  • Skilled at relationship management – Identifying key stakeholders and relationships and works with teams to build these. Understands how to work with stakeholders and contributes to improving these relationships

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.?

Want to know more?

For a copy of the Job Description please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.comquoting #5230.

ABOUT US

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this.We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally

We reserve the right to close before the advertisement expires.

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