Service Delivery Manager
3 weeks ago
The Role:
This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business.
Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account.
As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the customer.
You will have the opportunity to work with the Head of Service Delivery Management to progress your career, and grow with the business
Key Details:
Role: Service Delivery Manager
Employment type: Permanent
Basic Salary: £35,000 to £42,000 + benefits
Location: Solihull (3/4 Days Onsite)
Selected Key Skills:
- Service Delivery Management experience
- Knowledge of working with Public Sector customers
- Knowledge of telecommunications / networking products or supporting customers with these issues
- ITIL Qualified or trained
- Excellent communication and customer service skills
- Able to work to / and manage SLAs and KPIs
- Able to travel to customer sites for face to face meetings
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