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ICT Field Support Analyst

2 months ago

Telford Shropshire, United Kingdom Touchscreen Talent Limited Full time

L2 Support Analyst Shropshire / Hybrid role
£day rate - Inside IR35

A new role is now available for a conscientious IT support person. You will have a passion for helping people and broadening your understanding of IT whilst capitalising on your existing experience to reduce the amount of outstanding IT support tickets..

Providing a dedicated IT support service to people throughout all areas of the business, you will be involved in:

• Investigate, diagnose and resolve IT support issues, working with users, other staff and third-party suppliers as appropriate.
• Take ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary within a service desk environment.
• Where escalation is required, you will gather and attached supporting information to the ticket.
• Assist with agreed plans to install or upgrade items of hardware and/or software.
• Create and maintain documentation for IT systems.

Microsoft based operating systems with emphasis on Windows 10/11 and Microsoft Server 2022.
• Networking experience (LAN, WAN, Wi-Fi).
• Laptops, Mobiles, Printers and other network devices
• MS O365, AD (active directory), MS Teams, Sharepoint, Outlook
• Excellent communication skills and telephone manner.
• ITIL v4 Foundation (desirable).

This is an opportunity to work for a growing business.