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Service Delivery Manager
2 months ago
Interim Service Delivery Manager – Human Resources
Job Ref: Leicestershire 0009 170E / 1
Pay Rate: £24.05 per hour PAYE
Hours per week: 37 Monday - Friday, 8am to 4pm
Role Length: This opening assignment is for 3 months
City: Glenfield, Leicestershire
Hybrid working
The purpose of the role is to manage and deliver high quality continuously improving HR administration or Payroll services to EMSS partners and customers, by providing direction, empowerment and development support to the teams. Ensuring that services provided are efficient, effective and customer focused in a way that seeks to maximise efficiency to deliver on-going cost savings.
Key Responsibilities:
- Manage and monitor the performance and quality of the EMSS HR/Payroll service against key performance indicators and Service Level Agreements.
- Lead on the creation, development and promotion of Service Level Agreements specific to areas of responsibility.
- Develop and review the appropriateness of KPIs specific to the area of responsibility ensuring that measures are used as an effective tool to monitor and improve performance.
- Ensure that knowledge of payroll legislation is current for yourself, your teams and the wider partnership. To support the EMSS partners to ensure that legislative payroll compliance is high in any policy changes.
- Be responsible for ensuring the provision of excellent customer service in line with agreed standards and key performance indicators.
- Contribute to the strategic direction of the EMSS.
- Pro-actively work in partnership with HR colleagues in NCC and LCC and other key stakeholders to ensure excellent service delivery and process improvements.
- Manage the Implementation of the Council’s policies and procedures in conjunction with other ESC Team Leaders.
- Effectively manage resources to ensure that EMSS processes are delivered efficiently and to service standards.
- Engage Improvement co-ordinators/ Development Leads in reviewing and developing efficient and clear processes and procedures.
- Lead and engage relevant team members in the process of assessing and implementing relevant new technologies to support modern business efficiency.
NB: Please feel free to apply to us direct via by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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