Customer Service Advisor

6 days ago


Kilwinning North Ayrshire, United Kingdom Teleperformance Full time

Customer Service Specialist**

Teleperformance, we deliver an outstanding customer experience, at every
taking inbound calls on behalf of our prestigious banking client Virgin Money.

**Start Date****: 6 January 2025**

* **44 per hour)
* **Shifts** : Monday to Sunday between 7.Training** : 2.Contract** : Full Time Permanent (40 hours per week)
* **Criminal Record Check
* Credit Check
* 8 weeks to allow for full training****

**Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

* Resolving any queries customers may have with their banking which can bring challenge and reward.
* Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

**A flexible and positive working approach to suit customer needs and business demands.
* A digital first mindset that will help us achieve companywide expectations and brand growth.
* Working knowledge of Microsoft Office applications
* Some financial services experience.
* Knowledge of banking products
* Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

**Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
* Length of Service and monthly recognition awards
* Opportunities for career development and progression
* Employee welfare support with free access to our Mental Health Employee Assistance programme
* Pension Scheme

**Discounted holidays, flights and hotels
* Discounted utility bills
* Sony - 20% off Mobile Phones
*



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