Customer Service Advisor

6 months ago

Kilwinning, United Kingdom Wiltshire Farm Foods Ayrshire Full time

**Wiltshire Farm Foods **has been providing healthy and nutritious meals for over 30 years. Established in Wiltshire in 1991 and part of the apetito group, an award-winning leading frozen food producer for the health and social care sector. Our customers are predominantly older and living in their own homes.

Many of our customers have limited contact with other people and may not see anyone from one day to the next. A friendly chat with our CSA’s may be their only contact, along with our delivery drivers. We provide exemplary old fashioned customer service aligned to our customers personal nutritional needs.

**The Role & The Team**

We aim to make a _real_ difference to the lives of our customers in helping them maintain their independence, choosing the dishes they enjoy that bring convenience, simplicity and the freedom to enjoy life to the full through the nutritious meals delivered to their home.

The role of our Telesales Customer Service Advisor is critical to the success of our business. The defining characteristics of our CSA’s are that they are organised, efficient, polite and well equipped to deal with a busy office environment with ease. Working within a team, our CSA’s are hardworking, conscientious, supportive and committed to a continuous improvement approach. Apart from the technical skills that are required with the role, the most important attributes are that they can consistently demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

**Qualifications/Personal Qualities**

**Essential**
- A minimum of 3 years telesales or CRM experience in a customer service role
- Confident user of IT packages and computers to manage and process orders. Able to navigate information displayed using two desktop screens.
- Previous experience of working accurately in a busy fast paced office team environment and multi tasking.
- Confident, friendly & helpful telephone manner
- Able to pay attention to detail and be accurate and organised in your work
- Numerate and good written English; GCSE Math’s & English standard or equivalent
- Able to work to deadlines & prioritise workload.

Desirable
- Previous experience of working with the elderly or in the care sector

**Personal Qualities**

As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
- This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
- To take an active interest in getting to know every customer.
- A good listener, you’ll be able to treat every customer as an individual.
- To have a very clear telephone voice where you can adapt your style to meet the needs of every customer for inbound and outbound calls.
- Ability to work accurately under pressure using own initiative, and to plan your time effectively, prioritise workload accordingly.
- To be able to learn our in-house computer systems, manage the taking and processing of orders and database management for all customers.
- To enjoy working as a team member and to be passionate and committed to promoting the WFF product range and service proposition.
- A flexible approach to working hours is essential - a willingness to help with additional hours of cover when required within the business, such as staff holiday cover and staff sickness cover, as well as extra cover in busier periods. There is also some weekend working on a team rota basis anticipated in the future, when required, to process web and app orders which are placed at the weekend.

Wiltshire Farm Foods are keen to promote excellent teamwork by employing people who have a positive 'can do' attitude and like to go the extra mile to assist our customers.

**Job Type**: Part-time

**Salary**: £10.42 per hour

Expected hours: 25 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

  • Customer Service Advisor

    6 months ago

    Kilwinning, United Kingdom Wiltshire Farm Foods Ayrshire Full time

    **Job description** Wiltshire Farm Foods has been providing healthy and nutritious meals for over 30 years. Established in Wiltshire in 1991 and part of the apetito group, an award-winning leading frozen food producer for the health and social care sector. Our customers are predominantly older and living in their own homes. Many of our customers have...

  • Service Advisor

    6 months ago

    Kilwinning, United Kingdom Bridgend Motor Group Full time

    **Job description** Bridgend Motor Group is Ayrshires largest independent used car dealer group. We have workshops in Kilwinning, Ayr and Kilmarnock. We are looking to recruit an _**Service Advisor**_**, **for our Kilwinning Branch. This is a_**full-time permanent position.**_ The main duties will include but are not limited to: - Welcoming customers on...

  • Telesales/customer Service Advisor

    6 months ago

    Kilwinning, United Kingdom Wiltshire Farm Foods Ayrshire Full time

    **Hours of Work** Minimum of 16 hours per week, plus additional hours for holiday cover, plus weekend rota when required. **Job description** Wiltshire Farm Foods has been providing healthy and nutritious meals for over 30 years. Established in Wiltshire in 1991 and part of the apetito group, an award-winning leading frozen food producer for the health...

  • Pharmacy Service Advisor

    2 weeks ago

    Kilwinning, North Ayrshire, United Kingdom Rowlands Pharmacy Full time

    Job DescriptionWe are seeking a skilled Pharmacy Service Advisor to join our team at Rowlands Pharmacy.About the Role:Participate in all branch processes, ensuring efficient and effective service delivery.Build strong relationships with customers, patients, and healthcare professionals, providing exceptional support and care.Assist in delivering pharmacy...

  • Parts Advisor

    6 months ago

    Kilwinning, United Kingdom Bridgend Accident Repair Centre Full time

    **Parts Advisor** Due to unprecedented growth and expansion of our _**BODYSHOP **_business we are now in the marketplace for Parts Advisor. - **Experienced**_, _**Parts Advisor to the Motor Trade**_ - _All levels of experience considered_ - **Salaries in the range of £23k -£25k **_dependant on experience_ - With over £250k worth of investment in the...

  • Trainee Sales Advisor

    6 months ago

    Kilwinning, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...

  • Trainee Sales Advisor

    6 months ago

    Kilwinning, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Service Advisor

    6 days ago

    Kilwinning, North Ayrshire, United Kingdom Teleperformance Full time

    Customer Service Specialist** Teleperformance, we deliver an outstanding customer experience, at every taking inbound calls on behalf of our prestigious banking client Virgin Money. **Start Date****: 6 January 2025** * **44 per hour) * **Shifts** : Monday to Sunday between 7.Training** : 2.Contract** : Full Time Permanent (40 hours per week) *...

  • Customer Team Member

    3 weeks ago

    KILWINNING, United Kingdom Co-op Full time

    Closing date: 25-11-2024 Customer Team Member Location: 160-166 Main Street, Kilwinning, KA13 6EE Pay: £12.00 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (6.00am), afternoons, late evenings (10.00pm) and weekends, to be...

  • Customer Team Leader

    6 months ago

    Kilwinning, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 160-166 Main Street, Kilwinning, KA13 6EE - Pay: £12.10 per hour + great benefits - Contract: 28 hours per week + regular overtime, permanent, part time - Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Office Administrator Assistant

    6 months ago

    Kilwinning, United Kingdom Wiltshire Farm Foods Ayrshire Full time

    **Hours of Work** Minimum of 20 hours per week, plus additional hours for holiday cover. Wiltshire Farm Foods has been providing healthy and nutritious meals for over 30 years. Established in Wiltshire in 1991 and part of the apetito group, an award-winning leading frozen food producer for the health and social care sector. Our customers are predominantly...

  • Community Health Professional

    2 weeks ago

    Kilwinning, North Ayrshire, United Kingdom Rowlands Pharmacy Full time

    About the JobWe are seeking a highly skilled Community Health Professional to join our team at Rowlands Pharmacy.Key Responsibilities:PARTICIPATE IN ALL BRANCH PROCESSES, ENSURING EFFICIENT AND EFFECTIVE SERVICE DELIVERY.DEVELOP POSITIVE RELATIONSHIPS WITH CUSTOMERS, PATIENTS, AND HEALTHCARE PROFESSIONALS, PROVIDING EXCELLENT SUPPORT AND CARE.DELIVER...

  • Pharmacy Dispenser, Kilwinning

    5 days ago

    Kilwinning, United Kingdom Rowlands Pharmacy Full time

    Are you a passionate and dedicated pharmacy professional looking to join a dynamic and forward-thinking team?Look no further!Our pharmacy is seeking a highly skilled and motivated individual to join us as a Healthcare Partner.In this role, you will have the opportunity to make a real difference in the lives of our patients while advancing your career and...

  • Healthcare Partner Specialist

    2 weeks ago

    Kilwinning, North Ayrshire, United Kingdom Rowlands Pharmacy Full time

    Job SummaryRowlands Pharmacy is looking for a Healthcare Partner Specialist to join our dynamic team.Key Responsibilities:Collaborate with colleagues to deliver high-quality pharmacy services, supporting the health and wellbeing of local communities.BUILD STRONG RELATIONSHIPS WITH CUSTOMERS, PATIENTS, AND HEALTHCARE PROFESSIONALS, PROVIDING EXCEPTIONAL...

  • Pharmacy Dispenser

    1 week ago

    Kilwinning, United Kingdom Rowlands Pharmacy Full time

    Description Are you a passionate and dedicated pharmacy professional looking to join a dynamic and forward-thinking team?Look no further!Our pharmacy is seeking a highly skilled and motivated individual to join us as a Healthcare Partner.In this role, you will have the opportunity to make a real difference in the lives of our patients while advancing your...

  • Catering Assistant

    6 months ago

    Kilwinning, United Kingdom Blue Arrow Ltd Full time

    Blue Arrow are currently recruiting for Catering Assistants for our Public Sector client based in Kilwinning. We have 1 x full time position available and 1 x part time position available. The working hours will be either Monday - Friday 0830 - 1430 or Thursday - Friday 0830 - 1430. **Requirements**: - Must successfully pass a PVG disclosure - Must have a...

  • Kitchen Sales Consultant

    6 months ago

    Kilwinning, United Kingdom The Beauty of Marble Limited Full time

    Join Our Team! Are you passionate about sales and looking to kickstart your career in kitchen design? The Beauty of Marble Limited is seeking a Kitchen Sales Consultant to join our dynamic team at our North Ayrshire showroom. The Beauty of Marble Limited is a family run business specialising in stone worktop fabrication and the supply of kitchen cabinetry....

  • Travel Consultant

    6 months ago

    Kilwinning, United Kingdom Thorne Travel Full time

    We have part time evenings and weekend and full time roles. **Duties**: - Assist clients in planning and booking travel arrangements, including flights, hotels, rental cars, and activities - Provide excellent customer service, answering questions and addressing concerns promptly and professionally - Research destinations and travel options to provide...

  • Trainee Pharmacy Dispenser

    6 months ago

    Kilwinning, United Kingdom Boots Full time

    Job Reference: 209941BR Kilwinning, Almswall Road Permanent Full-time - Save Job **The hourly rate for this role is £10.42, and up to £11.95 across selected locations within London. The hourly rate will increase after 6 months in role.** No previous experience is required, and full training will be provided. **The importance of your...

  • Support Worker

    7 days ago

    Kilwinning, United Kingdom Leonard Cheshire Full time

    Are you an experienced care worker or would love to start a career in care?If so, we would love to hear from you!Apply now to work occasional hours based between our Lanark and Carluke support at home services.Help us to continue our great work making a positive impact every day on the lives of people with a disability.Care Assistant, Support Worker or...