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Housing Management
4 months ago
Head of Housing Management (Social Housing)
Hemel Hempstead, Hertfordshire (Hybrid/Smart Working)
Permanent, Full Time
37 hours per week (Monday - Friday, Flexibility Negotiable)
Thrive Homes is in search of a Head of Housing Management to lead, inspire, and motivate the Housing Management Team, which includes ASB & Sustainment, Neighbourhoods, Estates, Onboarding & Tenancies, and Income Protection teams.
The main focus of this role is to drive excellent performance, ensure a great customer experience, and promote colleague development. The goal is to deliver an efficient, effective, and responsive housing management service to customers, providing a seamless experience and getting it right the first time.
Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. Develop partnerships with key stakeholders and network to create good working relationships with third party organisations to support our customers and deliver key services
* Maximise income, including rent and service charge collection. Ensure the team works proactively and effectively with the wider business to ensure that the annual rent increase and service charge process is delivered, communicated to customers and direct debits updated.
* Ensure regulatory and statutory compliance in handling complaints and the Consumer Standards, specifically the Neighbourhood and Community, Transparency, Influence and Accountability and Tenancy Standards.
Holding or being willing to work towards a foundation degree or level 5 qualification regulated by Ofqual in Housing Management is important.
* Demonstrable experience in delivering a high performing housing management team across the range of functions within the role, with suitable reporting and data analysis.
* Demonstrate positive leadership qualities that inspire and motivate colleagues and partners to deliver a reliable and professional service
* Experience at building, maintaining and managing relationships with key external stakeholders
* Annual Leave - 25 days per year increasing by length of service (up to 30 days).
* Buy or sell annual leave
* Pension - Thrive Homes will pay double your contribution (up to 10%).
* Discretionary Bonus
* Life assurance - a payment of 3x your salary
* Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
* Virtual GP Service (available 24/7)
* Wellbeing reward scheme (earn vouchers through a health app)
* A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process.
