Account Manager

4 weeks ago

Manchester, United Kingdom STM AGENCY Full time

Account Manager Role

Your role as Account Manager is to be responsible and accountable for the day-to-day delivery and management of integrated marketing projects. You will work alongside and contribute to work from the Create, Reach and Code teams to ensure that work delivered for clients is head and shoulders above the competition.

Your role will also involve the management and development of an Account Executive, under the guidance of your team's Account Director.

As part of the Client Services 'Centre of Excellence', you will ensure that you and your team are driving profitability and opportunity for the agency.

The collective purpose of the Client Services team within STM_GRP is to develop lasting and meaningful relationships, founded on ‘perpetual thinking’ and innovation, to drive client and agency profit and growth. We work as one team and we are united by our company values; with curiosity, with agility, with a smile.

Desirable skills and experience:

Experience or knowledge of agency specialisms:

  • Create – creation of content, copy and design from concept through to production
  • Code – development projects creating engaging digital experiences
  • Reach – digital campaign strategy and execution

Already working as an Account Manager, or as Senior Account Executive ready to move to the next level.

Day to day your role will include:

Client Relationship Management

Serving as the primary point of contact for clients, leading day-to-day client communications and attending and participating in. Building relationships with clients, and taking responsibility for delivering the very best work for them; on time, on brief and on budget.

Project Oversight

Managing the creation of agency briefs, project timelines, quotes, timing plans; scheduling resource.

Collaborating with internal teams to ensure project success via informal catch ups and project status & review meetings.

Strategic Planning

Offering senior team members and clients insights and recommendations in strategic discussions & planning sessions.

Being knowledgeable and pro-active (in knowing about) your client's market, their sector specialism and challenges, so the agency can better support their business growth.

Budget Management

Developing and managing project budgets via Synergist, alongside your Account Director, tracking and managing client costs from quotes, POs, invoices and timesheets for your projects.

Creating cost estimates - gathering information to ensure accurate quotes when necessary from the Create, Reach and Code teams.

Contributing to the monitoring and delivery of client forecasted sales and profitability alongside the team's Account Director via reports and attending pipeline meetings.

Problem Solving

Addressing project challenges and finding solutions for both client and agency.

Ensuring smooth project progression by maintaining project momentum, participating in the execution of changes and deviations needed to ensure the project is still delivered on brief, on time and on budget.

Quality Assurance

Contributing to ensuring client expectations are met, without over promising or over delivering – knowing when to escalate issues to more senior team members.

Ensuring all work that is delivered by the agency is accurate and meets client expectations.

Participating in project reviews to understand quality standards that need to be adhered to at all times.

Your success will be measured by:

  • Meeting and exceeding your contribution to target objectives set out annually – for agency, department, team and personally
  • Scales of competency and how you perform in all areas of your role: basic, capable, accomplished
  • Client growth and satisfaction scores
  • Team feedback – both locally and across the agency
  • Demonstrable expression of the values: with curiosity, with agility, with a smile
  • Adherence to company policies and appropriate use of company software and tools

As a person you will be:

  • Inquisitive
  • Interested
  • Personable and approachable
  • Driven and self-motivated
  • Pro-active
  • Adaptable
  • Organised
  • Accountable and honest

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