Examinations Officer/Academic Administrator

3 weeks ago


London, United Kingdom GORDON YATES LTD Full time

We are currently recruiting for a Exams Administrator to start Immediately on Temp -Perm Basis - Salary £28-30K £16-17 an hour - Location Euston - Hybrid
Our client is an established non-profit healthcare organisation; The role holder plays an active role in the delivery of live examinations and will interact with a number of external stakeholders such as trainees, role-players, examiners and consultants, and is expected to operate in a high-profile and high-risk area of College activity.
To act as the principal conduit for all routine enquiries, requests and complaints from examination candidates and other stakeholders by email, telephone, and post, ensuring that the advice and information they receive is appropriate, accurate, consistent, timely and in accordance with the colleges Examination Regulations and other associated policies.
To create, develop and maintain a comprehensive collection of routine responses to commonly asked queries
To keep accurate records of withdrawn applications and requests for changes to appointments etc, liaising with managers and editing data in the College's databases as necessary.
This will also involve processing both online and credit card payments and editing data in the College's databases as necessary.
We are looking for someone with excellent customer service skills, a meticulous eye for detail, and proven administrative experience preferably in examinations, events management or an equivalent field.
Experience using MS Sharepoint and Teams Site
Good IT skills, inclusive of Microsoft Outlook, Word, Powerpoint and Excel



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