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Lead Service Manager

2 months ago

Teignbridge Devon, United Kingdom National Highways Full time

Your new role

National Highways Digital Services are embarking on a multi-million pound transformation programme that will enable us to transform the way it operates by delivering digital, data and technology services for the operational technology estate that supports the national road traffic system. 

To ensure we have the right capability and capacity, we are recruiting for a Lead Service Manager to join the Service Operations team in the operational technology (OT) space. The team provide effective, efficient delivery and support of digital services by defining, planning, leading and delivering the IT and OT operations support strategy across the business in line with the overall Delivery Plan for National Highways.

As our new Lead Service Manager, you will be part of the Operational Technology leadership team providing leadership across the group to identify and implement opportunities for the enhancement and innovation of operational technology. You will help shape and deliver our business change, ensuring National Highways fulfils its traffic management goals and objectives.

We are a flexible working organisation and are pleased to offer the above role as a hybrid role. There is an expectation that you would work from one of our National Highways offices for 40% of your time. Travel to The Cube Birmingham and other sites will be required as and when needed.

This is a part time role offering 18.5 hours per week with flexible hours. We are offering 4 working patterns that you can choose from:

Monday-Friday half days
Monday, Tuesday, and half day Wednesday
Thursday, Friday, and half day Wednesday
Monday and Friday, plus any other half day in the week

What you’ll be leading on

  • Contributing to the Operational Technology management team and deputising for direct line manager when requested.
  • Delivering, managing, maintaining and operational technology solutions on the strategic road network. Identification, investigation and implementation of new functionality and technical innovation. Driving continuous improvement in services, maximising the benefits of the service to both National Highways and the road user.
  • Providing guidance and support to other parts of the business, including Major Projects and Operations, reviewing and challenging project proposals at various stage gates.
  • Delivery of projects and programmes, change and risk management, specifically the impact on the division in terms of finance and resources.
  • Ensuring that financial adherence and governance is followed. Ensure compliance with contractual delivery mechanisms and targets which protect the organisation’s assets, deliver value for money and identify efficiency savings. 

To be successful you’ll need 

  • Experience of leading teams in a complex commercial, contractual and service management environment and managing and supporting projects. 
  • Strong experience with supplier and contract management able to improve supplier delivery through engagement and contact knowledge. 
  • Understanding of operational technology design and operation, including policy, legislative and regulatory. May have worked in a similar business, e.g. utilities environment, large service integrator, the emergency services or other mission critical environments and is able to demonstrate exposure to the range of technologies deployed in operational technology environments. 
  • Able to analyse process, identify opportunities and implement improvements to optimise process, and able to evaluate and establish requirements for the implementation of changes by setting policy and standards.
  • Degree qualification or significant demonstrable experience in a relevant technical area: electrical engineering, telecommunications, traffic technology, computer systems or related technologies.

Knowledge of the following operational technology services would be desirable. 

  • Integrated Communication and Control Systems (ICCS)
  • Airwave (TETRA)
  • Service Now
  • Emergency Services Network (ESN)
  • Advanced Traffic Management Systems (ATMS)
  • Dynamic Display Systems
  • CCTV
  • UTC
  • VMS Signs and Signals
  • Emergency Roadside Telephones
  • Motorway Incident Detection and Alerting System (MIDAS)
  • Telecommunications Systems

A bit about us

Digital Services is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. ? Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability. ?

Want to know more?

For a copy of the Job Description please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting 5288.

ABOUT US

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times. 

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.

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