IT Support/Helpdesk/Service Desk/Desktop Support

2 weeks ago


Shenstone Staffordshire, United Kingdom Baltic Apprenticeships Full time

The company provides top-quality IT services, tailored perfectly to their clients needs. Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech
In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
To provide first-line support to customers, resolving IT tickets and updating the outcomes.
To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment.
To install and configure software applications.
To help produce and maintain IT statistics, reports, checklists and other documentation as necessary.
Answering telephone enquiries and routine email correspondence.
Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies.
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills and Knowledge :
Experience using Windows Operating Systems would be beneficial
Grade 4 in Maths and a grade 5 in English at GCSE is required for this role.
Monday to Friday
20 days annual leave plus bank holidays
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
With a Baltic Apprenticeship, you'll be on your way to a long-term career in the IT industry. On completion of their apprenticeship programme, 95% of our learners remain in full-time employment or progress onto a higher-level apprenticeship.
Once we receive your application, one of our team will be in touch to help you with the next stage.


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