IT Helpdesk Technical Support Remote

2 weeks ago


Lichfield Staffordshire, United Kingdom Clarendon Fine Art Full time

Job Description Clarendon Fine Art is art of the world’s largest and fastest growing network of contemporary art galleries. As we approach the opening of our 100th Gallery, we continue to pride ourselves in delivering an exceptional customer experience. Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career opportunities in an inspirational and expanding environment.

As a First Line IT Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments. Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk. You will also be supporting, maintaining, testing, and improving a range of technical solutions and services across our organisation, working with various teams within the business and externally, whilst taking opportunities to contribute to continual service improvement.

Monday to Friday: 9am - 5:30pm (37.You will be required to work the occasional day on the weekend on a rota basis and will get the day back to use in lieu during the week.

Provide first-line technical support to end-users, including troubleshooting Microsoft related technology including Windows 11 & Office 365, Intune, and Dynamics BC.
Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist in user account management, including password resets and access permissions.
Document technical procedures and create knowledge base articles for end-user self-help.
Collaborate with IT team members to implement and support IT projects and initiatives.
Occasional travel to our Galleries across the UK to help support with IT requests.

Strong knowledge of Windows operating systems (Windows 10, Windows Server), Microsoft Office 365, Intune, and Dynamics BC.
Familiarity with Active Directory, and basic networking concepts.
Understanding and experience of mobile working technologies.

Personal Qualities:
Excellent face to face and telephone communication skills.
33 days annual leave (including Bank Holidays).
~ Contributory employee pension scheme.
~ Develop and advance your career with promotion and progression opportunities.
~ We offer a 24/7 helpline for you and your relatives, somebody to talk to, mental health assessments and action plans for short term counselling.
~ We offer you benefits and discounts including food, drink, retailers and fun days out
~ 1st Line, 2nd Line, First Line, Second Line, IT Technician, IT Support,. Technical Support, IT Engineer, IT Support Engineer, First Line Support Engineer, Service Desk,


  • Helpdesk Support

    1 day ago


    Cheadle, Staffordshire, United Kingdom Grassroots Recruitment Limited Full time €16,000 - €19,000

    Helpdesk Support £16-19000 Cheadle Our client, as part of their continued expansion, requires a Helpdesk Support Technician to join their growing team. The role would suit someone who has exceptional customer service skills and a grounding in IT Support, looking for a role where you can learn more technical skills. The role will involve: – Taking calls...


  • Lichfield, United Kingdom 300 North Full time

    Role: Facilities Helpdesk Lead Location: Stoke-on-Trent Salary: £30,000 - 37.5h week Our client, a Facilities Management Provider, is looking for a Facilities Helpdesk Lead to work at one of their sites in Stoke-on-Trent. This is an exciting opportunity to work for a friendly and progressive, flexible Facilities Management organisation who are growing...

  • Helpdesk Support

    4 weeks ago


    Lichfield, Staffordshire, United Kingdom Clarendon Fine Art Full time

    Clarendon Fine Art is art of the world’s largest and fastest growing network of contemporary art galleries. As we approach the opening of our 100th Gallery, we continue to pride ourselves in delivering an exceptional customer experience. Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career...

  • Helpdesk Operator

    1 month ago


    Staffordshire, United Kingdom Pinnacle Group Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Helpdesk Operator

    1 month ago


    Staffordshire, England, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...


  • Staffordshire, United Kingdom Pinnacle Group Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...


  • Cannock, Staffordshire, United Kingdom Veolia Full time

    Job Title: Helpdesk Operations Coordinator Salary: £26,000 per annum plus Veolia benefits (pension) Hours: 40 hours per week, Monday to Friday 8.Location: Cannock and hybrid working When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone....

  • IT Support Technician

    2 weeks ago


    Lichfield, United Kingdom In Technology Group Full time

    Job Opportunity: IT Support Technician Location: Lichfield Salary: £33,000 Are you the dependable and adaptable "go-to" person in a Managed Service Provider's support hub? Here's your chance to join a tight-knit, seasoned team of experts as a 2nd Line IT Support Technician. Our client, an established IT support provider, serves a diverse...


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • IT Support Technician

    2 weeks ago


    Lichfield, United Kingdom In Technology Group Limited Full time

    Job Opportunity: IT Support TechnicianLocation: LichfieldSalary: £33,000 Are you the dependable and adaptable "go-to" person in a Managed Service Provider's support hub? Here's your chance to join a tight-knit, seasoned team of experts as a 2nd Line IT Support Technician. Our client, an established IT support provider, serves a diverse clientele, offering...


  • Stoke-on-Trent, Staffordshire, United Kingdom 300 North Limited Full time

    Role:Compliance & Helpdesk Manager Location:Stoke-on-Trent Salary:£27,000 - 37.5h week Our client, a Facilities Management Provider, is looking for aHelpdesk Managerto work at one of their sites in Stoke-on-Trent. This is an exciting opportunity to work for a friendly and progressive, flexible FacilitiesManagement organisation who are growing and have...


  • Cannock, Staffordshire, United Kingdom Veolia Full time

    Job Title: Helpdesk Operations Coordinator Salary: 26,000 per annum plus Veolia benefits (pension) Hours: 40 hours per week, Monday to Friday 8.30am to 5pm Location: Cannock and hybrid working When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone....


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...


  • Lichfield, United Kingdom SFR Recruitment Solutions Full time

    **Our client is **Our client is a leading manufacturer of entrance and security systems, including automatic doors, turnstiles, speed lanes and access control. This is a great opportunity to join the technical services and support centre based in Lichfield, Staffordshire. This is a small, close knit team and supportive office of technical specialists who...


  • Lichfield, Staffordshire, United Kingdom Modern Networks Ltd Full time

    Modern Networks provides IT Support, connectivity, and communications in an easy to consume integrated solution to over 2,000 sites across the UK. This role sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the remainder of...


  • Lichfield, Staffordshire, United Kingdom Modern Networks Ltd Full time

    Modern Networks provides IT Support, connectivity, and communications in an easy to consume integrated solution to over 2,000 sites across the UK. This role sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the remainder of...


  • Staffordshire, United Kingdom Macildowie Recruitment and Retention Full time

    **IT Site Support Analyst** **Location**:Brierley Hill **Salary & Benefits**: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications **Hours**: Monday to Friday 09:00am - 17:30pm (with some flexibility on start and end times) **Overview**: Acting as a dedicated resource (as part of a larger team) for a very...


  • Stoke-on-Trent, Staffordshire, United Kingdom 300 North Limited Full time

    Role:Facilities Helpdesk Administrator Location:Stoke-on-Trent Salary:£23,400 - 37.5h week Our client, a Facilities Management Provider, is looking for aHelpdesk Administratorto work in one of their sites in Stoke-on-Trent. This is an exciting opportunity to work for a friendly and progressive, flexible FacilitiesManagement organisation who are growing...