IT Site Support Analyst

3 weeks ago

Staffordshire, United Kingdom Macildowie Recruitment and Retention Full time

**IT Site Support Analyst**

**Location**:Brierley Hill

**Salary & Benefits**: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications

**Hours**: Monday to Friday 09:00am - 17:30pm (with some flexibility on start and end times)

**Overview**:
Acting as a dedicated resource (as part of a larger team) for a very reputable, professional client, based in Brierley Hill at a 2nd Line (and occasional 3rd Line) Level. This role will be fully office based. The role will provide a professional supportservice with a positive customer centric approach.

This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available.

This company takes the development of their IT professionals so seriously that they pay for you to do Microsoft qualifications - and you're rewarded with a salary increase when you've completed them.

**Responsibilities**:

- Proactively managing service delivery between onsite resources, in-house team, remote helpdesk and head office project team
- Testing of updates / system changes, assisting with deployment and pre/post go-live support
- Provide a first line response for local server issues
- Project work required
- Manage own call queue to SLAs
- In receipt of support from Field Support and Senior Helpdesk Analysts

**Desired Experience**:

- Active Directory (creating and managing user accounts within AD)
- Group Policies (creating and managing what are they, how they are enforced)
- Exchange (management of user accounts, 'how do I' support advice, access requests)
- Office365 (troubleshooting, migration and management of user accounts)
- Azure
- Terminal Server (trouble shooting connection issue)
- Windows Server (troubleshooting)

**Miscellaneous**:

- Monday to Friday, 37.5 hours a week
- 23 days annual leave rising to 27
- Qualifications allowance payable upon successful completion of funded accreditation's
- Overtime allowance

**This is a brilliant opportunity for any IT Analyst professionals who want to work for a company that is stable, successful, and take your career development seriously.**

**'IT Support' '2nd Line' '2nd/3rd Line' 'Brierley Hill'

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