IT Service and Support Analyst

3 weeks ago

StokeonTrent Staffordshire, United Kingdom Building Adhesives Ltd Full time

About Us: Building Adhesives is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service.

We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently.

Ensuring the security and integrity of the IT systems is always maintained
Troubleshoot, analyse, and resolve IT related incidents
Install, configure, and proactively maintain all IT hardware, software, systems, and peripherals
Provide an exceptional customer service - in person, via phone, email, and other forms of communication
Documentation of systems, network, user, and reference guides
Maintain records of company IT assets and software licenses to ensure compliance
Creation of purchase requisitions for IT hardware & software and receipt of purchased goods
Managing backups and performing restore verification testing. Continue to develop IT skills and maintain a technical awareness of changes in existing and future technologies
Undertake small to medium IT projects where required
To evaluate and provide technical input for upgrades to hardware/software and leading on their implementation
Assist/lead in the implementation and setup of new systems and extensions to the Company’s systems
To initiate and respond to support calls to external Systems Suppliers and Systems Maintainers
Assist with internal user relocation, onboarding and offboarding of employees
Assist as required, in producing training documentation or ‘on the job’ training where required
Actively work to drive improvements, cost efficiency and performance within the business.
Provide support cover outside of contracted hours
Maintain quality standards as specified in the Company Quality Policy

At least 1 year of experience in IT services or technical support role.
A strong knowledge of IT infrastructure, hardware, software, and networking
Ability to stay composed and implementation of solutions whilst under pressure
Ability to Analyse, understand and author presentation of data
A full driving license. You may be required to travel to our other site on occasion

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