Service Desk Engineer

2 weeks ago


StokeonTrent Staffordshire, United Kingdom bet365 Full time

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles.
We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment and resources to perform their roles. If you can fix it, great, if not, no need to worry, you will have all the support you need.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. Strong interpersonal and customer service skills.
Commercial experience working in a service management function.
Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business.
Providing remote support and fixes.
Providing administrative support to ensure systems are maintained and escalating any resulting issues.
Maintaining and administering user accounts, ensuring users only have access to what they require in order to fulfil their roles.

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