Service Desk Advisor

3 weeks ago


StokeonTrent, United Kingdom Adecco Full time

Service Desk Advisor

**_Salary:_** £23500 - £24000 per annum

**_Working hours:_** Monday - Friday 8am - 5pm / 4 on 4 off 8am - 8pm
- Excellent telephone manner
- High level of attention to detail
- Working under pressure and to tight deadlines
- Excellent written and verbal communication skills.
- Previous customer service experience

**_Job Description:_**

One of our fantastic clients in the ST1 area, Stoke on Trent is looking for Service Desk Advisors to join their team due to continuous growth, to work as part of a team providing high quality, day to day support, to enable the effective operation of thecustomer service desk. Duties include, but aren't limited to:

- Dealing with queries and enquires from incoming calls.
- To action reactive requests from the client base and log all requests on the in-house system.
- Liaise with sub-contractors and engineers to action requests.
- To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process has been adhered to.
- To carry out admin tasks related to the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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