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Director, Creative Project Management
4 months ago
Director, Performance Improvement & Operations Support, Europe
Hotel: Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS
IHG Hotels & Resorts has more than 6,300+ leased, managed or owned hotels and over 1,900 more in development. Our 19 brands help guests create amazing memories with the help of an incredible team. Approximately 345,000 people work across IHG’s hotels and corporate offices globally. With spectacular growth in our region - which includes a newly revamped rewards program and new brands in market - and an even bigger ambition, there couldn’t be a better time to join the IHG family.
We currently have an outstanding opportunity for a well established and highly motivated individual to join our team as Director, Performance Improvement & Operations Support (PIOS) for our Europe region. The role will be based out of Windsor head office and will report into our Head of PIOS also based in Windsor. Partner with the Business Unit (BU) and Divisional MDs to elevate and strengthen BU Performance and Operations Support Plans in market.
Consolidate all operations development and support in one area, collaborates across multiple functions (global, regional and local stakeholders) to design and lead implementation of BU Operations Support plans.
Identify areas for improvement, developing strategies to optimize operational performance and delivery of hotel metrics, leads operational readiness activity, aligning resources and problem solving to drive measurable results.
Bachelor's degree in Business Administration, Operations Management, or a related field. MBA preferred.
Minimum of 8 years of experience in operations management, performance improvement, or related roles, with at least 3 years in a leadership position. Experience of working in branded service delivery across international markets and diverse cultural environments required. Proficient English speaker with a second language preferred.
Proficiency in performance analysis tools and methodologies (e.g., Strong project / change management skills with experience in leading diverse cross-functional teams.
Excellent data analysis and interpretation abilities – proven ability to turn data to insight which will inform action (and measures of success)
Familiarity with change management principles and techniques, ability to prioritise workload and resource allocation, managing stakeholder expectations
Knowledge of quality management systems , CX management disciplines and best practices.
Passionate about guest and colleague experience – design/implementation of service programmes
Excellent communication and interpersonal skills – executive level presentations, public speaking and group facilitation expertise.
Strong leadership and team-building capabilities – ‘we win as a team’
Strategic thinking and creative problem-solving abilities – ‘can do attitude’
Language skills and cultural awareness essential for multi-country communications
In return, we'll give you a competitive benefits package including salary, bonus, health fund and discounted accommodation worldwide and the opportunity to progress your career with IHG.
At IHG we offer opportunities of flexible and hybrid working arrangements. Additionally, we value diversity, equity, inclusion, and wellness for our colleagues which is represented by our suite of industry leading benefits.
At IHG Hotels and Resorts we have fantastic career opportunities across a number of brands, from luxury and lifestyle to essentials. Our inclusive culture enables everyone to belong, and have the opportunity to grow with us with opportunities for career progression. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good.
