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Liaison Officer

4 months ago

Islington Greater London, United Kingdom Mears Group PLC Full time €28,000

Full Time, Permanent - Up to £28,000.00 per annum , company vehicle & fuel card
We're looking for a full time Customer Liaison Officer to support our Planned Capital Investment Contract working across the London Borough of Islington to deliver an exceptional customer service and give something back to our communities through social value activities.
Working with our client, Mears delivers estate based refurbishment projects both externally and internally to ensure its residents are living in a safe and energy efficient homes. Working alongside the operational teams, including subcontractors you will work with residents to ensure that they are aware of the work, the impact it will have, the timescales and whilst engaging in proactive regular communication as the work progresses.
Of course, you'll already be customer focused, passionate about service, a confident communicator, active in your local community and have attention to detail. You'll also be used to positively influencing others and working to regulations and key performance indicators.
In return, you'll receive a competitive salary , company vehicle, great benefits (including buying extra holidays and long service recognition) and career progression, as far as you'd like to go.
Great maternity and paternity, annual leave and sick pay
~ An opportunity to join our Sharesave scheme
~ Access to discounts and savings through Mears Rewards
~25 days annual leave plus bank holidays

At Mears there are lots of opportunities to grow your career wherever you live in the UK - we work across repairs & maintenance, housing management, Care, Facilities Management and have dedicated business support functions
We are a Sunday Times Best Big Company to work for
We have a dedicated Learning and Development function to help you learn and progress your career
The Customer Success Co-ordinator will work closely with the contract lead to embed the Mears Group approach tocustomer experience, engagement, red thread and social impact, taking account of specific client and contract requirements
Conduct monthly customer contract performance reviews to ensure KPI's are being met, compliance against agreed policies & procedures & support continuous improvement
Ensure all customer related policy, process and procedures are fully embedded and adhered to by the contract
Build and maintain strong relationships with the client, local community and related associations, governing bodies and third parties
Manage customer engagementthrough local resident forums, linking to Group Your Voice programme
Support the contract in delivery of social value activities inline with contract requirements
Deliver bespoke Customer Training and induction training to all contract colleagues
Full Driving licence
Ideally have experience of working in social housing
Mears Group recognise our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.